- Inlife Management of the o2 My Contacts service at the o2 Shops.- Support in the "Customer Migration at POS" programme: organization and steering of trainings and process definition. - Assistance to the project team "Technical transformation of the E-Plus shop landscape to the o2 brand": process definition & execution, project management support. - Maintenance of the o2 Shop-Handbuch. - Responsible for the weekly reporting of the digital consulting tool "o2 Sales App".

- Organization and management of trainings within the SoHo Compentece stores program and preparation of reports in order to monitor the trainings participation.- Support in the development, conceptual design and optimization of the eCare web application ePOS in various sales processes. - Assisting in the development of a business case for Click & Collect and creation of a competitive analysis. - Creation and consolidation of the lists for the o2 partner stores in order to receive the quarterly bonus and support in the optimization and digitization of the process.- Support the organization, management and implementation of the project "LTE Readiness". - Regular creation and preparation of reports of the Sales app usage in the stationary distribution channels.

- Responsible for the Cash dispenser and the management of cash - Main activities: cash in and withdrawals, check payments, bank transfers, foreign currency exchange - Bank accounts management- Credit and debit cards management

- Responsible for the Cash dispenser and the management of cash - Main activities: cash in and withdrawals, check payments, bank transfers, foreign currency exchange - Bank accounts management - Credit and debit cards management

- Development of a Marketing plan in order to improve the private tuition section of the company. - Writting of the texts for the web page of the company. - Strenghthening of the company's presence in the social media.