Yolanda Jones Email & Phone Number

Purchase, New York, United States

Triaged end-user cloud connections and provide Tier2 support on applications using Amazon Web ServicesStrong knowledge of SQL queries for data analytics requestsExecuted established guidelines with Active Directory using ManageEngineAdvanced problem-solving in a fast-paced, fluid environmentWritten over 20+ knowledgeable articles for both IntegraMed staff and 3rd party technical consultants Recent courses for projects: Amazon Cloud, NoSQL, Python 3, Machine Learning/ AI, Intro to Big Data

Greater New York City Area

Provide remote support on 3rd party digital radiography software from over 35 vendors to integrate cameras, ScanX, and X-ray systems within the Dental, Medical, and defense industriesProvide remote technical support to SCANNA for non-destructive testing (NDT), EOD/Security investigation and search operations using XTK (Xray Toolkit) and other EOD software Create training materials for newly developed CBCT (cone beam computed tomography) imaging software (Provecta 3D Prime software) Knowledge of national regulatory compliance and framework such as HIPAA, ISO, NIST, and SOX.

Jericho, Ny

Reviewed and analyzed corporate escalation from customers using Medallia ticketing software to review external customer complaints and corporate escalationsAnalyzed outstanding tickets for IP-based communications networks such as Voice-over-Internet-Protocol, IP Multimedia Subsystem-based Optimum Voice / VoIP ticket escalations using Empirix softwareDocument root-cause analysis by Identified broken process or outdated policies that negatively affected the customer experience

Greater New York City Area

Resolved video escalation tickets and provided improvement recommendations to tier1 employees Acted as a peer mentor new employees doing side-by-side, provided evaluations after live interactions with subscribers Handle technical support calls involving Internet and voice issues for Optimum Online and business customers. Either validate or correct Remedy help desk tickets for quality assurance and forwarding to appropriate department

Greater New York City, Ny (Hq)

Taught comprehensive skill sets leading towards certifications in both CompTIA A+ and Network+ Collaborated with other instructors designing student labs using MS-DOS to Windows 7, Virtualization, Linux, Ghost, Encase, Forensic Toolkit, configuring anti-virus and firewalls

New York City, Ny

Conducted network certification training classes: CompTIA A+, Network+, Computer ForensicsCore materials: network hardware, DOS /XP/ Windows Server 2003, Linux, VMware and Ghost,Symantec Ghost, EnCase, FTK forensic software, anti-virus software

Jersey City, Nj

Received award for World Trade Disaster RecoveryTeam post 9/11 eventPrepared the hot site for business continuity which includes creating offices, building servers and workstationsReceived high ranking government officials for Port Authority Police and Defense Department's classified security projects

Python 3, Sql

Ruby Programming

Masters, Mathematics

Activities and Societies: Delta Sigma Theta Sorority, Inc. Phi Beta Lambda Business Fraternity Departmental Math TutorMajored.

Bachelor Of Science, Mathematical Sciences

Activities and Societies: Delta Sigma Theta Sorority, Inc., Phi Beta Lambda, Mathematics Department Tutor, Racquetball club, CyclingMember.