Yolanda Leon Email & Phone Number

• Microsoft Certified D365 SCM Functional Consultant Expert, voted Most Valuable Associate, & Associate Consultant Buddy Mentor
• Consults on large enterprise Microsoft Dynamics 365 F&SC implementation projects with a focus on Supply Chain processes, EDI, and Docentric solutions, working closely and effectively with clients to review clients’.
• Provides mentorship to Associate Consultants throughout the Associate Program on soft and technical skills
• Author of Argano's OneNote Collaboration Tool for effective communications between 1st and 2nd chair consultants

• Analyzed data collected from learning management system(s) to adapt instruction accordingly, resulting in an increase of students' writing and reading comprehension scores by approx. 20% y-o-y.
• Implemented variety of instructional strategies-via in-person, video conferencing, phone, and/or text applications-and built and maintained positive classroom dynamics to maximize learning for differentiated learners.
• Collaborated with faculty and staff as the subject matter expert to assess and develop curriculum content to achieve vertical and horizontal alignment.
• Cultivated stakeholder involvement via modern social media/technological platforms, establishing effective and consistent communication.

• Innovated standard operating procedures to ensure quality of process and product for million-dollar, government account with ISO 9001 / AS9100; FAA Air Agency; and EASA Part-145 Certifications.
• Increased sales by 15% by extending high quality, tailored support service and analyzing/negotiating contracts with vendors.
• Resolved customer complaints and mitigated dissatisfaction by employing timely and on-point solutions, escalating and engaging other departments, as needed.
• Provided staff development to 2 Customer Service team members in order to increase efficiency and team productivity by promoting operational best practices.

• Utilized Microsoft Dynamics to keep track of client information and orders, update accounts, and monitor shipments to obtain and relay real-time information.
• Supported CFO by producing and analyzing annual financial reports, as well as managing ad hoc projects with minimal supervision.
• Good Identified deficiencies and implemented revisions to national billing procedures, improving order entry by approx. 30%.
• Provided staff development to 5 Order Entry team members in order to monitor, prioritize, and drive team strategies to meet targets.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Public Relations, Advertising, And Applied Communication