Yolanda Molinero Email & Phone Number

Madrid, Community Of Madrid, Spain

Madrid Area, Spain

• Worldwide customer support as Second Line Engineer for MNO payments, credit card payments and messaging B2B customers. - Incident analysis and troubleshooting (HTTP, SMPP, UCP).- Alarm audit and management.- Servers and traffic monitoring. - Reporting and statistics. BI Analyst. - LDAP users account management.• SPOC of Iberia and France markets. Technical projects management on improvements and solutions implementation between service providers and mobile network operators.• Supporting services on two different platforms, one based on Linux, Oracle, Java, Jboss, Wildfly (Swedish data center) and another one based on Windows Servers, Sql Server and VMWare (French data center) during the challenging process of migration and reorganization after the merging of two different companies and bases on a ITIL and SCRUM approach.

Madrid

As a member of the Sales Audit Customer Support Department in a company dedicated to providing services to Airlines and the Travel industry, I have developed strong expertise in assessing, anticipating and providing customer support as well as customizing, maintaining and enhancing applications. Also significant, was my involvement in software implementation projects, application migration and in the PCI security standard implementation project.• The main capabilities exercised in this post were focused on business and technical analysis, gathering requirements, and system specifications to reinforce the value of technology used in the airline sales audit and revenue recovery.• Actively involved in the planification and migration for the PCI security standard implementation project. Responsible for the system configuration, and design and development of solutions to successfully ensure the safe handling of cardholder information at every step, and in all servers and databases belonging to the area of sales audit applications.• My responsibilities as software analyst have gradually evolved from error fixes to analysis, designing and specification of increasingly complex modules to augment the processes automatization and optimization, and more frequently involved in database design such as in the case of PNR audit (File Format Amadeus SBRRES) that validates compliance with booking rules and ensures that the booking data matches the ticketing.• Gained wide experience with specifications of standard and non-standard file formats. Standard such as DISH specifications for IATA files: HOT/RET; ATPCO's files: TCN/ISR; and ARC's file CAT, as well as with the file converters design and implementation.• Proficient in Windows based applications, JAVA, Linux, SQL Databases and Informix.

Madrid

As a member of the Information Technology Department and helpdesk team, I have effectively assisted customers with technical support and training, as well as the system maintenance, administration of printing and backup systems together with the computerized system validations in compliance with FDA requirements.• Commended for technical, analytical and problem-solving skills; effective task prioritization and customer service orientation. • Regular users interaction through presentations, migration and upgrading projects and functional training for end-users. • Involved in formulating and writing manuals and documentation on best computer practices for the end users. Guidelines, tips and tricks that had a significant impact on systems safety, sensitive information protection and user productivity.• Performed regular system backups and recovery procedures, closely following standard operating procedures to ensure system security.• Active Directory, Legato, Lotus Notes, Remedy, Service Desk, MS Office XP and Windows XP.

Attended several Translation Agencies in Information Technology and Telecommunications projects and acquired a wide experience in the use of translation software Trados Freelance.• Specialized in the translation of documents such as: - Software applications and Websites (Locatization). - Operation, Installation and Maintenance Manuals. - Engineering specifications. - Software UI localization. - Catalogs and User guides.• Detail-oriented yet able to meet deadlines under pressure.