I manage a team responsible for customer service in the after-sales service. Responsible for resolving incidents related to accounts, registrations, cancellations, invoices, etc., as well as the more technical side, coordinating installations and revisions.

Lead the sales team in Iberaia and Italy. Responsible for the sales cycle, from lead generation, through opportunity management to closing the sale.

Management of the team in charge of lead generation. Searching for and generating business opportunities.

As a Customer Service Manager I successfully managed a Sales and Customer Service department for the clients Swiss International Airlines, Brussels Airlines and Miles & More in different European markets.As a Quality Analyst, I ran the KPI evaluations and procedures to be performed in a montly basis. In charge of SAMBA Project, the booking engine for Miles & More. Create procedures and develop the system focusing on Customer Service.Support, Helpdesk & Fraud Prevention for online bookings of Brussels AirlinesOperations manager. Monitoring incoming calls and creating the employee’s shifts

During that period I worked in the ticketing department and also as support desk.Responsible of the set up of Dominus, the booking system created for Qualiflyer Group, reporting bugs and improving the performance

Customer Care for the Spanish and Italian market

Flight co-ordinator and ramp operations at Barcelona airport. Also employeed as ticketing agent which gave me the opportunity of attending to a Fares & Ticketing training at Fiumicino Airport in Rome

As ground agent, I had the chance of learning different tasks such as Check-in, Flight coordinator, Ticketing and Lost & Found at Barcelona airport.I became an expert in ticketing working with the GDS Arco and could perform a Ramp and Dangerous Goods training at Cagliari Airport