Work ExperienceHead of HR Operations - Consultancy (2023 - Present)Human Resources ROIAs an HR Consultant, I provide expert guidance and support in various human resource functions. Collaborating with organizations to address HR challenges, enhance employee engagement, and optimize workforce management. Responsibilities span from strategic planning and policy development to talent acquisition, training, and performance management. By leveraging my expertise, I contribute to organizational success by ensuring effective people practices and fostering a positive work environment.

As an HR Director, I partnered and collaborated with senior leadership in spearheading HR operations, policies, and procedures for multi-state locations. Together with senior management, objectives were to align HR strategies with organizational goals and drive initiatives to enhance employee engagement, talent development, and diversity.

In my Director/Consultancy role, my key responsibilities were to assess and understand the clients specific HR needs, challenges, and organizational environment. Examples of tailored HR Strategies are recruiting and talent acquisition, performance management, employee engagement, and compliance.• Recruitment and Training. Assisting with recruitment and building a skilled and motivated workforce.• Policy Interpretation: Providing consultation and guidance to management regarding the interpretation and implementation of human resource policies. Clear communication ensures adherence to best practices.• Strategic Planning. Developing practical yet strategic plans to tackle HR matters. These plans consider both short-term fixes and long-term organizational goals.• Problem Solving. Implementing solutions that address specific client needs. Whether it’s streamlining processes, resolving conflicts, or enhancing employee experience. Maintaining up-to-date knowledge and staying informed about the client’s current HR programs and industry trends is crucial to the organizations success. • Daily Guidance. Providing recommendations and daily advice to clients’ HR personnel and team members. My ongoing support ensured smooth operations and timely resolution of emerging issues.

As the head of HR, I oversaw recruitment, talent acquisition, employee relations, performance management, compliance, manager training, benefits administration, and compensation management across our San Antonio headquarters and branches located in SW Texas.• Skills and Expertise. Bilingual and fluent in English and Spanish.• Effective Communication with strong writing and verbal communication skills.• Relationship Building. Skilled at fostering positive connections within the organization.• Influential Leadership. Ability to drive change through relationship- building efforts.• Employee Advocacy and Compliance. Investigate and resolve employee grievances, including issues related to sexual harassment and disputes, ensuring a healthy work environment.• Regularly update job descriptions to align with FLSA (Fair Labor Standards Act) and ADA (Americans with Disabilities Act) compliance.• Cost-Saving Initiatives. Successfully implemented a managed Safety Boots Program, resulting in annual savings of $85,000 for the organization.