Consulting partner responsible for guiding changes and implementing processes that are in-line with the client’s intended business direction.• Work with client executive teams and stakeholders to establish company and project-wide strategic vision, goals, and priorities.• Provide clients with cross-functional team project management (on-shore and off-shore teams) increasing visibility and communication among teams for successful project deliveries. • Formalize clients' engagement process and documentation (ex. MSAs, NDAs, HSAs, SOWs, etc.) for easier customer onboarding.• Develop and manage customer and vendor relationships on behalf of clients.• Assist clients with the transition to an Agile SDLC methodology.• Partnered with small businesses to productize its service offerings and identify its target market resulting in a defined message and focused sales direction.• Provided Project Management, Scrum Master, and Talent Recruiting skills among many other capabilities to long-term clients.

International Bridge is a small-parcel shipping company with services to/from offshore and international locations.My duration with International Bridge as a consultant consisted of multiple roles including Global Marketing Director, Project Manager, Scrum Master, and Product Owner. Key contributions:• Assisting with the transition to an Agile Scrum methodology across all departments. • Asked by the executive team to lead an IT team in developing a new service offering which is now being expanded to other countries.• Managing the transition/conversion from in-house communications software to MS Suite globally.• Working with IT to begin the transition to a cloud-based platform using Azure.My day-to-day activities, depending on my role, included: • Acting as Scrum Master by assisting the business team and product owners with developing requirements and translating them into user stories.• Working with developers to determine levels of effort based on the user stories, as well as organizing and planning 2-week sprints, maintaining backlogs, performing sprint reviews and retrospectives.• Working through the software development life-cycle using Agile Scrum for successful implementations.• Performing software vendor analysis and project management of 3rd party vendor implementation. • Acting as the product owner and Scrum Master for international port setups. • Performing training and implementing process improvements for the customs support team.• Providing Subject Matter Expertise in the area of customs imports for small parcels and software/IT requirements for US Customs ACE System.• Working with on-shore and off-shore business and IT teams to successfully meet deliverables.• Project managing and coordinating the calendar and logistics for trade shows and conferences.• Generating training material and training sales and business teams on new services and releases.

US Dataworks delivers enterprise and SAAS payment processing solutions including ACH and Check21 to financial institutions, businesses, and government entities. Product Manager, Product DevelopmentPromoted to establish a product development process and initiate marketing efforts.• Established product planning and release schedules resulting in communicable deliverables for the sales and services teams.• Prioritized product functionalities within releases based on market research and client requests minimizing IT driven development.• Developed formalized product support tools including release notes, product training, and documentation to improve product adoption and satisfaction among customers.Project Manager, Software Services and Delivery Hired to project manage development teams. • Used project management skills to meet customer deliverables with successful implementation.• Developed product test plans for repeatable testing during project deliveries.• Worked with customers to identify and create business requirements.• Established a new-hire training on the software product for a faster product immersion and therefore, ability to contribute to the business.• Recruited, interviewed and hired new employees to project teams.

Zoyto provides fulfillment (warehouse and shipping), contact center, and e-commerce solutions.Director of Client Services Promoted to revitalize existing client services team (8-10 Program Managers and Administrators).• Assisted in the business development and transition from 80% of the company’s business revenue being produced from a single client to 20%. This allowed Zoyto to establish a footprint and position itself for growth in an entirely new market. • Led the business team in developing business specifications and project managing Zoyto’s initial development of their Direct Selling Genealogy, Commissions, and e-Commerce platform.• Recruited, hired, and trained key personnel to the team that would learn and grow within the company making them Subject Matter Experts and vital go-to personnel. Program ManagerSelected to provide on-going Program Management support and initiate and guide new customer implementations.• Generated standard on-boarding documentation and procedures. This was later implemented throughout the Client Services team and provided advance notification and preparation to all areas of the companies affected. This eliminated the ad-hoc new customer scramble and emergency setups that were previously part of the standard operating procedure.• Quickly became a subject matter expert on Zoyto’s offerings and our client’s capabilities. This resulted in being asked to assist in the sales and business development process, as well as winning additional projects from existing clients..

Citation Solutions creates unique internet solutions for companies and government entities seeking to better serve their customers online.Project ManagerRecruited to assist the development team in formalizing the project delivery process.• Created project management templates utilized for customer projects by the company.• Managed projects and teams with a 100% on-time or ahead-of-time delivery.• Executed third-party vendor evaluations and recommendations.

Harland supplies comprehensive software solutions and services to more than 6,000 financial institutions of all sizes.Project Manager, Host Interface Development Recruited to project manage development of real-time interfaces from browser-based applications to mid-frame and mainframe applications.• Enhanced the software development life cycle by implementing a code review process among programmers to ensure the most optimized code and procedures were implemented.• Assisted in the recruitment and development of a team of 8 programmers, including the training and mentoring of new personnel.

CSC provides software solutions and services to Property and Casualty Insurance Companies.Recruited to fill a Business Analyst position. However after demonstrating my technical skills, was put on the programmers track and quickly promoted from a junior programmer to project leader.• Provided first line of software support while on-site with customer. • Led team of programmers on-site planning and coordinating anomaly resolutions.