Yolanda Vega Email & Phone Number

Miami, Fl, Us

Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.Follow sales techniques to maximize revenue. Input and access data in reservation system.Indicate special room reservation types by inputting the correct code and rate into the reservation system.

Assist with blocking rooms for large groups based on room’s preference or special request, print out daily reports, check the inventory and rooms that are out of service, keep an open communication with housekeeping and engineering to block or unblock room.Create training guide for employees in the front office department.

Brickell

Updated employee’s daily learning and development board, updating any new reservation packages rates with letters to give out to guest, creating PowerPoint for handling VIP guest and checking-in/out guest.Scored 100% in the Coyle Audit while providing five star customer serviceCollecting proper method of payment

Providing guest, with a warm welcome upon arrival, printing and completing daily reports, assisting with check-in and check-out, assign and block rooms to present and future guest, pre-arrival planning upon guest request, verifying and processing credit card information.

Bachelor’S Degree, Hospitality And Tourism Management

Associate’S Degree, Hospitality And Tourism Management