Yolande Burden Email & Phone Number

Western Cape, South Africa

Requesting quotes for network equipment and last mile links from vendorsManaging wireless surveys and survey reportsStore Process (Asset Management & Decom Process) Vendor Management (DDIS/Openserve and BCX/Nextec/Remote Data Centre Hosting)Sales process w.r.t Quotes, PO’s, DAC’s, Tracking of delivery datesProject Management (Big and small projects) across all Service Lines / Vendors. Vulnerability management a. Managing and scheduling of software upgrades to get equipment on correct vendor versionb. Requesting quotes for all end-of-life hardware and supply to client to order before end-of-life dateYearly vendor renewalsAssist back office with all client equipment renewals (Cisco/Avaya)Vendor Installs/Last mile upgradesMonthly Reporting (Client Connectivity & Service Forum) Ad Hoc Meetings (Project Meetings, New Take on of Clients)

Cape Town, Western Cape, South Africa

Managing of changeRequesting client approval for all logged changesCoordination of all changes Change communication to businessFollow the clients change approval board processes

Cape Town, Western Cape, South Africa

Managing all Critical incidents until resolved for the following areasCall CentreNetworksTelephony Complete root cause analyses report after incidents are restoredMonthly reports on incidentsEscalate incidents without root cause to problem management

Western Cape, South Africa

Managing service desk to make sure SLA for clients are metEscalations with service lines managers when SLA’s are breachedMonthly reporting to service lines managers