Implementing and overseeing administrative procedures. Carrying out all manner of administrative activities. Delegating work to and supervising support staff. Coordinating schedules of funeral undertakers and support staff and assigning duties accordingly. Resolving customer complaints. Liaising with various doctor's, hospitals and government facilities regarding burial and cremation documentation. Supervising records management.

Duties included: Managing diary, travel arrangements, screening calls and emails, taking of minutes, all outgoing communication to franchisees i.e. letters, directives. Set up and maintain information filing systems. Establish office procedures.