Provide excellent customer service and improve customer experience for all VIP members located worldwide. Manage VIP accounts ensuring one time resolution for issues, complains, claims and requests.

Provide support and customer services to all members.Communicated within departments to resolve claims.Preform troubleshooting steps for members.

-Event proposals for entertainment personalities and alcohol distributors-Lead all social media and marketing campaigns -Special projects that will take creativity, critical thinking and business savvy.-Ensuring that guests receive professional, prompt, efficient and courteous service- Inspecting rooms and facility on a daily basis to ensure cleanliness and that maintenance is scheduled and completed- Responsible for working alongside the Hotel Manager in leading a team to manage all aspects of the hostel- Leading and inspiring a team of professional cleaners and receptionists.- Improving operations and experience at Relic Bar and the new 1688 Bar

Directly responsible for the development and achievement of two strategic departments in the restaurant. Responsible for the training and development of new employees in the following departments. Create, coordinate and maintain the pleasant flow of customers in the floor. Count and registered server checkouts. Ensure the ticket times are controlled and the kitchen is set up. Practice and supervise food handling safe practices. Manage complaints and guest comments.

Event Planning: •Coordinates and communicates event details both verbally and in writing to the customer and hotel operations. Follows-up with customer post-event. •Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event). •Leads pre-event and post-event meetings for assigned groups as necessary. •Greets customer during the event phase and hands off to Event Operations for the execution of details. Assists Management: •Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job. Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements. •Coordinate tasks and work with other departments to ensure that the department runs efficiently.

Arranged and organize logistically from beginning to end the development of corporate events.Successful coordination of already approved events. Managing all information about attendees, the marketing, schedule, selection of event venue, location and menu selection in national and international events.Ensure, allocate and manage attendees’ accommodation. Communication channel between client and different vendors.Create strategic plan for pre-event, event and post-event. Promote the Company and services in outside international fairs and conventions.

Arranged tours, coordinated transportation to and from the airport, managed touristic information, dinner reservations, and touristic recommendations.Served and administrated the concierge lounge, hosted VIP guests, and provided personalized customer service to VIP guests.Acquired skills in the areas of front desk management, including phone answering and utilizing the phone operator systems.

Presented the meeting and events rooms to potential customers; scheduled meetings for the events planners with customers. Ensured enough proper personnel were in attendance for the events. Managed over 150 event staff for the 2009 Presidential Party. (Shared Responsibility) Assembled additional resources from outside sources to compensate for lack of internal staff. Assigned leaders to subgroups for specific tasks