Yolette Edwards Email & Phone Number

Hunt Valley, Maryland, United States

Annapolis Junction, Maryland

• Supports and helps improve all aspects of the customer interface, from requesting work/service, to work induction and the provision of continuous high-quality feedback on work status and completion.
• Handled office administration including managing meeting space, meeting preparation, and the office calendar; maintaining and updating paper and electronic filing systems, and ensuring appropriate document storage.
• Evaluates, monitor and measure the development and execution of solutions to improve internal and external customer experiences across critical touchpoints.
• Develop project timelines and provide weekly updates on status of all ongoing and upcoming efforts
• Perform quality control on ongoing projects and ensure they maintain expected standards
• Receive and direct staff and visitors who present to the department requiring assistance.