Yoline Bosset Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

Ville De Paris, Île-De-France, France

- Determination of business constraints and technical requirements- Conceptualization of creative ideas, journey and customer experience- Design of the layout of the website- Writing and editing of SEO web content- Resolution of code problems- Maintenance of the appearance of sites in compliance with web standards- Integration of website features and options- Test and improve the design of the website- Creation of the blog and writing of articles about eco-responsible fashion- Setting up partnerships with sustainable brands- Creation of visual content and management of Instagram blog publications

Paris

E-COMMERCE- Operational e-commerce management- Development of online sales- Management of B to B customers ( Mr Porter, Farfetch )- Reporting to management- AES monitoring and reporting- Improving the customer experience- Dashboard creation- Implementation of the international e-commerce strategyCRM- Salesforce Service Cloud Deployment- CRM strategy development and implementation- Customer Relationship Management- Setting up customer itineraries- Definition of the loyalty strategy and development of the customer base

Paris, France

- E-commerce strategy- Implementation of acquisition, transformation and customer loyalty operations (+20% to +30% growth)- Design and adjustments of two new web pages of the site- Setting up and managing collaborations with influencers- Research and implementation of SEO improvement paths- Managing the blog and writing articles- Definition of an editorial tone and publication strategy for the blog- Reporting and analysis of actions taken

Levallois-Perret

- Management of customer requests and complaints by ensuring a high level of service (more than 50 requests/day)- Management of after-sales follow-up requests (85% of requests processed on time)- Identification of malfunctions, site improvements and customer experience- Participated in the implementation of Salesforce functionality- Transfer requests to global customer service via Salesforce (98% of requests processed within 24 hours)- Writing and updating of training materials- Change management: user support

Région De Elx / Elche, Espagne

Assist the customers through several means of contactProcess orders, returns and resolve incidentsUpdate online store content

Orihuela, Spain

Upload the webpage media articlesUpdate the cultural agenda and the social media interfaces

La Zenia, Orihuela Costa

Personalized customer assitance in english, spanish, french and germanProducts presentation, demonstration and sellingMerchandise management, store operations and warehouse management.

Delhi Y Alrededores, India

Create customised itinaries and quote for the customersAssist the clients by phone, email and directlyEstablish statistics in order the improve the itinaries

San Juan De Alicante, Spain

Welcoming and advising customers on products and services. Receive payments, make refunds and exchanges Preparation and installation of the articles Realization of orders Setting up business operations

San Juan De Alicante

Department management: achieve business and operational goalsPlan and manage the commercial operations

Digital Strategist Mba, E-Business

Digital marketing IT project management and modelling Computer languages Business environment and management tools Profesional thesis

Licentiate Degree, Lea

Erasmus programme in the Universidad de Alicante in 2006