Yomalis Robertson Email & Phone Number

Milford, Connecticut, United States

Fairfield, Connecticut, United States

• Conducted the day-to-day restaurant operations according to company standards and policies
• Directly responsible for managing and supervising front and back-of- house employees as well as engaging and providing hospitality for guests
• Mentored, tought, and trained hourly staff to perform at a high level and exceed expectations while building relationships as the restaurant manager with employees that foster loyalty and teamwork
• Helped solve all guest-related issues
• Maintained a presence in the dining room to ensure outstanding hospitality was provided as well as a smooth flow of service
• Conducted daily pre-shift meetings with the hourly staff

Manhattan, New York, United States

• Assisted in the opening and operations of 3 restaurants
• Maintained staff by recruiting, hiring, orienting and training employees
• Established, developed and enforced SOP’s
• Analyzed and resolved customer service issues
• Managed client events by communicating with hosts and executing their vision
• Worked closely with the chef de cuisine to create menus to offer clients

Manhattan, NY

• Answer any and all questions tenants have in regards to building operations and maintenance.
• Update and maintain excel spreadsheets with client and building information.
• Communicated with vendors to receive orders and direct building activities.
• Assist in managing property projects.
• Manage office inventory by observing supplies and placing purchase orders to maintain perfect stock levels.
• Prepare packages for shipment, pickup and courier services for prompt delivery for the Property Manager and Chief Engineer.

Greater New York City Area

• Displayed thorough food product knowledge while making menu recommendations to guests to ensure all preferences and allergies were attended to.
• Collaborated with the Head Chef and Lead Bartender to enhance guest experience through food and drink tastings which then aided in increasing restaurant sales.
• Provided excellent service by complying with hospitality standards and creating relationships with guests while maintaining a professional environment.
• In 6 months, led 24 private events by coordinating with the client on room set-up, menu creation, and service timing.
• Kept track of event finances, including initial deposits and final balances.

Brooklyn, NY

• Offered excellent customer service by establishing positive relationships with new and returning patrons.
• Remained poised and organized in a fast-paced setting while assisting other staff members when needed.
• Managed inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Trained incoming staff.
• Produced reports detailing sales trends.
• Organized events in the restaurant that increased recognition and sales.

Bachelor’S Degree, Finance, Investments

Activities and Societies: Finance Association

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies, 3.2 Gpa