Yomalis Robertson Email & Phone Number

Milford, Connecticut, United States

Fairfield, Connecticut, United States

• Conducted the day-to-day restaurant operations according to company standards and policies• Directly responsible for managing and supervising front and back-of- house employees as well as engaging and providing hospitality for guests• Mentored, tought, and trained hourly staff to perform at a high level and exceed expectations while building relationships as the restaurant manager with employees that foster loyalty and teamwork• Helped solve all guest-related issues• Maintained a presence in the dining room to ensure outstanding hospitality was provided as well as a smooth flow of service • Conducted daily pre-shift meetings with the hourly staff• Performed end-of-shift closing duties to company standards

Manhattan, New York, United States

• Assisted in the opening and operations of 3 restaurants• Maintained staff by recruiting, hiring, orienting and training employees • Established, developed and enforced SOP’s• Analyzed and resolved customer service issues• Managed client events by communicating with hosts and executing their vision• Worked closely with the chef de cuisine to create menus to offer clients • Scheduled events and processed payments via TripleSeat

Manhattan, Ny

• Answer any and all questions tenants have in regards to building operations and maintenance.• Update and maintain excel spreadsheets with client and building information.• Communicated with vendors to receive orders and direct building activities.• Assist in managing property projects.• Manage office inventory by observing supplies and placing purchase orders to maintain perfect stock levels.• Prepare packages for shipment, pickup and courier services for prompt delivery for the Property Manager and Chief Engineer.• Organize and update schedules for 3 Operations executives.

Greater New York City Area

• Displayed thorough food product knowledge while making menu recommendations to guests to ensure all preferences and allergies were attended to.• Collaborated with the Head Chef and Lead Bartender to enhance guest experience through food and drink tastings which then aided in increasing restaurant sales. • Provided excellent service by complying with hospitality standards and creating relationships with guests while maintaining a professional environment.• In 6 months, led 24 private events by coordinating with the client on room set-up, menu creation, and service timing.• Kept track of event finances, including initial deposits and final balances.

Brooklyn, Ny

• Offered excellent customer service by establishing positive relationships with new and returning patrons.• Remained poised and organized in a fast-paced setting while assisting other staff members when needed.• Managed inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.• Trained incoming staff.• Produced reports detailing sales trends.• Organized events in the restaurant that increased recognition and sales.

Bachelor’S Degree, Finance, Investments

Activities and Societies: Finance Association

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies, 3.2 Gpa