• Develop and maintain product roadmaps, ensuring alignment with business goals, customer needs, and technical feasibility.• Collaborate with cross-functional teams, including product design, UI/UX, and digital marketing, to create and deliver compelling product experiences.• Work closely with engineering teams through agile methodologies, providing clear guidance andclarifications to ensure successful and timely product delivery.• Coordinate with the digital marketing team to align product messaging and positioning, contributing to effective marketing campaigns and initiatives.• Gather and analyse customer feedback and market insights to inform product improvements and identify new opportunities.• Stay up-to-date with industry trends, competitor analysis, and digital marketing strategies, integratingthem into product planning and go-to-market strategies.• Create and maintain comprehensive product documentation, to facilitate effective onboarding andsupport for customers and internal teams.

• Conduct troubleshooting and resolution of complex technical problems related to software functionality, network connectivity, and telecommunication systems.• Create and maintain comprehensive technical documentation, including FAQs and troubleshooting guides, to empower customers with self-help resources and improve support efficiency.• Monitor system performance and network health, identifying potential issues and taking preventive actions to ensure uninterrupted telecommunication services• Manage social media accounts, create and schedule engaging content, monitor online conversations, and respond to customer inquiries and comments.

Music Producer, Musician & Mixing Engineer

• Assisted in providing technical support to customers, troubleshooting and resolving networking issues related to routers, switches, firewalls, and other networking equipment.• Conducted crimping and termination of network cables, adhering to industry standards and best practices to ensure proper connectivity and signal transmission.• Contributed to the creation and maintenance of technical documentation, including network diagrams, configuration guides, and troubleshooting procedures.