Oluwatobiloba Wuraola Email & Phone Number

Lagos State, Nigeria

• Develop and maintain product roadmaps, ensuring alignment with business goals, customer needs, and technical feasibility.
• Collaborate with cross-functional teams, including product design, UI/UX, and digital marketing, to create and deliver compelling product experiences.
• Work closely with engineering teams through agile methodologies, providing clear guidance andclarifications to ensure successful and timely product delivery.
• Coordinate with the digital marketing team to align product messaging and positioning, contributing to effective marketing campaigns and initiatives.
• Gather and analyse customer feedback and market insights to inform product improvements and identify new opportunities.
• Stay up-to-date with industry trends, competitor analysis, and digital marketing strategies, integratingthem into product planning and go-to-market strategies.

Lagos State, Nigeria

• Conduct troubleshooting and resolution of complex technical problems related to software functionality, network connectivity, and telecommunication systems.
• Create and maintain comprehensive technical documentation, including FAQs and troubleshooting guides, to empower customers with self-help resources and improve support efficiency.
• Monitor system performance and network health, identifying potential issues and taking preventive actions to ensure uninterrupted telecommunication services
• Manage social media accounts, create and schedule engaging content, monitor online conversations, and respond to customer inquiries and comments.

Surulere, Lagos State, Nigeria

Music Producer, Musician & Mixing Engineer

Lagos State, Nigeria

Federal Capital Territory, Nigeria

• Assisted in providing technical support to customers, troubleshooting and resolving networking issues related to routers, switches, firewalls, and other networking equipment.
• Conducted crimping and termination of network cables, adhering to industry standards and best practices to ensure proper connectivity and signal transmission.
• Contributed to the creation and maintenance of technical documentation, including network diagrams, configuration guides, and troubleshooting procedures.