● Prioritized roadmap in order to achieve product goals andmetrics.● Reviewed sales, customer concerns, and new opportunitiesto drive business strategy at weekly planning sessions.● Developed the core positioning and messaging for theproduct.● Documented user stories, specifications, and productfeatures into detailed work order to communicate acrossteams and build mandatory requirements.● Analyzed metrics to measure product performance.● Perform product… Show more ● Prioritized roadmap in order to achieve product goals andmetrics.● Reviewed sales, customer concerns, and new opportunitiesto drive business strategy at weekly planning sessions.● Developed the core positioning and messaging for theproduct.● Documented user stories, specifications, and productfeatures into detailed work order to communicate acrossteams and build mandatory requirements.● Analyzed metrics to measure product performance.● Perform product demos to customers● Set pricing to meet revenue and profitability goals● Delivered a monthly revenue forecast● Proposed an overall budget to ensure success● Briefed and trained the sales force at quarterly salesmeetings Show less

● Oversee operational activities at every level of the organization.● Lead, coach, and empower the operations team to be successfulin their roles on the best practices.● Assist team with executing growth and optimization strategies toensure effectiveness and efficiency.● Collaborate with cross-functional teams to ensure visibility andalignment.● Foster a positive team culture and participate in teamdevelopment including hiring, onboarding, career… Show more ● Oversee operational activities at every level of the organization.● Lead, coach, and empower the operations team to be successfulin their roles on the best practices.● Assist team with executing growth and optimization strategies toensure effectiveness and efficiency.● Collaborate with cross-functional teams to ensure visibility andalignment.● Foster a positive team culture and participate in teamdevelopment including hiring, onboarding, career development,and performance management.● Processed day-to-day documentation between departments,consistently maintaining communication and eliminatingbottlenecks. Show less

● Monitor day-to-day operations, report on performance, andrecommend actionable improvements when necessary● Order supplies and manage inventory, coordinating withaccounting and finance departments to adhere to budget.● Create procedures and protocols (such as checklists) anddistribute them to staff.● Communicate and coordinate with employees including theexecutive operations team.● Onboard and train new employees to ensure that they adhere tostandard… Show more ● Monitor day-to-day operations, report on performance, andrecommend actionable improvements when necessary● Order supplies and manage inventory, coordinating withaccounting and finance departments to adhere to budget.● Create procedures and protocols (such as checklists) anddistribute them to staff.● Communicate and coordinate with employees including theexecutive operations team.● Onboard and train new employees to ensure that they adhere tostandard operating procedures. Show less

● Used saber GDS to exchange, cancel, and refund flight tickets.● Planned, coordinated bookings of hotel accommodation,flights, car rental, and activities● Supervised payments via credit and debit cards and handled allsensitive information with professionalism and discreteness● Assisted customers with their concerns, provided successfulsolutions in a polite manner using active listening to ensurecustomer retention.