• Administration of corporate help desk for the attention of incidents and user requirements.• Leadership in the execution of infrastructure and IT projects under the Scrum framework at Jira. Defining user stories, estimating efforts and prioritizing the backlog.• Cloud deployments (AWS) and business-value application management.• Encourage the adoption of DevOps practices under the implementation of CI tools.• I lead the technical support team by delegating tasks, tracking performance and promoting collaboration, thus achieving productivity and an excellent work environment.• Ongoing IT Infrastructure Management and Administration.• Administration of Windows Server (2012, 2016, 2019) servers for services such as AD, DNS, DHCP, FTP, etc. And Linux servers on distros like Ubuntu, Debian, Red Hat and CentOS for web services, databases, etc.• Support in the review, implementation and management of anti-virus policies. • Management and supervision of the inventory of technology resources. • Leading technology cost optimization initiatives.

Administration, support and maintenance of the infrastructure defined by the company (computer equipment, operating systems, networks, computer security and end-user tools), in order to ensure that the systems work in the best way. At the same time, providing support in the development, research and implementation of new projects to achieve the company's objectives.• Administration of server virtualization on Vmware vSphere (ESXi), managing cluster to ensure business continuity• Manage Cisco Meraki firewalls, defining security rules and monitoring network traffic on the dashboard to enhance security posture.• Operated the switching infrastructure, WiFi with Ubiquiti controllers, DHCP, DNS for the efficient operation of the network.• Management of heterogeneous environments of Linux and Windows servers, MySQL and MS SQL Server databases to support internal applications• Defined NAS storage policies and performed backup/restore tasks for corporate data availability• Active Directory administration, managing users, groups, policies (GPOs) and permissions to provide secure access to network resources and corporate applications.• Collaborative development and implementation of a Time and Attendance project to record employee arrival and departure times.