Yonatan Gonzalez Email & Phone Number

Palm Beach Gardens, Florida, United States

• Orchestrated end-to-end vehicle purchase transactions, seamlessly guiding clients through theentire process to ensure a smooth and satisfying experience.• Applied strategic negotiation expertise on a daily basis to reach mutually beneficialagreements on vehicle purchase prices and trade-in conditions. Resulted in consistentlyprofitable outcomes and heightened customer satisfaction.• Leveraged advanced proficiency in diverse software platforms, including CDK Global,DealerSocket, Vauto, RouteOne, eleads-CRM, among others, to streamline transactionmanagement. Effectively maximized profits and operational efficiency.• Cultivated and nurtured client relationships to guarantee customer satisfaction, leading to asteady influx of referrals and repeat business. Demonstrated dedication to sustaining long-termpartnerships and fostering a positive reputation within the automotive industry.

• Oversee day-to-day operations, ensuring all operations are carried on in an appropriate, cost-effective way.• Establish and maintain systems for program operations in accordance with the institute’s policies and procedures.• Formulate strategic and operational objectives, improving operational management systems, processes and best practices. • Manage the day-to-day implementation and management matters relating to the program agreement.• Ensure quality control while establishing and maintaining strong linkage with the vocational training center.• Make sure that key program activities are achieved per program budget, timeline, and stakeholder’s requirements.• Handle the preparation and submission of technical and financial reports while supervising a team of employees.• Led efforts to improve customer service with metrics-based performance management, resulting in 100% on-time service delivery.

• Managed 350+ associates with multiple direct reports while overseeing the daily operations of an 80+ million-dollar store.• Oversaw operations, team reporting, client escalation, and associate relations while demonstrating a motivating leadership style.• Ensured the best possible customer experience by providing advance troubleshooting, resolution, and advocacy for all customer service-related issues. Improved overall customer experience scores by 20% in one year’s time.• Maximized administrative process efficiency by completing paperwork on time and ensuring proper filing of all documents.• Controlled operational costs in adherence to budget guidelines and expectations, through proper negotiation of services, tighter spending control and implementation of variable staffing schedules and model.• Continuously monitored key performance metrics and ensure smooth execution to consistently meet or exceed company goals.

• Managed the store's daily operations, high-volume customer service, and profit and loss management. • Set, monitored, and drove sales goals, maximizing the store profits through effective cost control, staff scheduling, labor management, marketing, inventory management, and ordering.• Developed and implemented effective strategies to meet sales goals while achieving financial objectives and improving profits.• Maintained monthly store budget and ensured the availability of merchandise by managing inventories.• Delivered exceptional customer service by applying “customer comes first attitude” in addressing inquires, issues, and requests.• Reduced shrinkage by 10% through effective inventory management and daily recording and accounting for store funds at the end.• Managed employee turnover; implemented performance evaluations and improvement plans to drive operational productivity.• Developed new marketing strategies that resulted in increased customer traffic and sales by 15%.