Yonatan Pe'Er Email & Phone Number

Tiberias, IL

Manage the content team and oversee all content activities in the organization, including digital, media, new media, and technical.

Beersheba, Israel, IL

• Reported directly to the CEO
• Managed a team of 10 sales agents
• Recruited, hired, and train new sales agents
• Managed sales agents' shift scheduling over multiple time-zones
• Reviewed and assessed the quality of sales activities of agents to boost sales
• Created a triannual weekly sales specials calendar

Beersheba, Israel, IL

• Reported directly to the CEO
• Managed a team of 15 support agents
• Recruited, hired, and trained new support agents
• Managed support agents' shift scheduling over multiple time-zones
• Reviewed and improved support and sales agents' quality of calls and chats to boost sales and productivity
• Managed and expanded SITE123's knowledge base in over 10 languages

Beersheba, Israel, IL

• Provided tier-2 technical support to users
• Initiated sales contact points with SITE123 users
• Strengthened retention of paid users
• Identified and prevented misuse of the platform
• Assisted in the recruitment and training process for new agents

Kibbutz Amiad, IL

• Manage the blog for the world's foremost experts in water filtration
• Built the company's content calendar, ensuring a constant release of quality, engaging content
• Report directly to VP Marketing and coordinate with Product, Design, HR, Sales and Development teams to build and grow the blog as a whole, create interesting and high-performing content
• Create, manage, and execute blog content strategy
• Executed monthly newsletters, content translation, Webinar management, and advertising

Nicosia, CY

• Manage the blog for the third-largest financial website in the world, Investing.com, from A-to-Z, focusing on content planning, managing editorial calendars, content distribution and performance reporting
• Report directly to VP of Growth and coordinate with Product, Design, Data, and Development teams to build and grow the blog as a whole, create interesting and high-performing content, as well as increase KPIs
• Create, manage, and execute blog content strategy
• Work closely and coordinate with SEO, Social Media, Email Marketing teams on content distribution to ensure maximum visibility for blog content
• Support HR, Product, International Content, and ASO departments on various projects as needed (e.g. newsletters, landing pages, content translation and direction, etc.)

Herzeliya, Dan, IL

• Head content operations, including:
• Directed creation of all written content. Worked with various departments to effect consistent voice and branding message through all site and social media copy
• Collaborate weekly with the COO and Project Managers
• Developing and execution of social media strategy
• Developing and execution of funnel websites creation and content strategy
• Conducted weekly and monthly analyses of activities to identify opportunities for maximizing the reach of current and perspective key accounts

• Analyze engineers performance
• Monitor various server functions
• Follow and resolve RMA cases
• Manage clients service plans
• Work with various suppliers
• Track and update company-wide data use

• Created content viewed by millions of readers
• Managed the company's social-media avenue
• Content translation
• Managed English content team
• Increased engagement and impressions of website and social media pages
• Written quality copy and created in-house graphics

Tel Aviv, IL

• Launched & managed 10 product campaigns on Facebook (clients including Ubisoft and Scene53)
• Managed 6 Facebook products for several SMB brands
• Wrote copy, created images and worked closely with the design studio to create high-quality creative assets
• Worked closely with Account Managers to meet client goals and provide detailed performance feedback
• Optimized and analyzed data to maximize revenue opportunities and reach campaign targets

Mountain View, California, US

• Managed English-speaking user community forums for USA, South Africa, Australia & Canada
• Acted as the liaison between the users and the company's developers
• Created and developed the company's biweekly newsletter
• Managed Waze-Australia community Facebook page
• Worked closely with the content manager, to create blog posts, and other marketing materials
• Managed and executed support activities across several channels (forums, email, live chat, NanoRep etc.)

• Managed and maintained key client accounts, generating over $3 M per month in revenue
• Conducted weekly and monthly analyses of promotional activities to identify opportunities for maximizing the LTV of current and perspective key accounts.
• Worked closely with key accounts to increase play time and frequency and mitigate risk of abandonment
• Developed promotions to increase average purchase amount and frequency based on feedback and behavior analysis
• Resolved lapses in communication within the organization which salvaged and revived otherwise lost key clients
• Mentor and trainer for new account managers spreading across 5 different brands within the organization

Tel Aviv-Yafo, Israel, IL

• 2007-8 – ADSL Support, 2008-10 – Wireless Networking support, 2010-11 – Added Value Services Support
• Provided technical support and customer service to the clientele of the company over the phone and email
• Worked with personal, sales- and quality of service-related, targets
• Completed several professional training courses and earned promotions based off performance and aptitude for handling clients