Yonatan Pe'Er Email & Phone Number

Tiberias, Il

Manage the content team and oversee all content activities in the organization, including digital, media, new media, and technical.

Beersheba, Israel, Il

• Reported directly to the CEO• Managed a team of 10 sales agents• Recruited, hired, and train new sales agents• Managed sales agents' shift scheduling over multiple time-zones• Reviewed and assessed the quality of sales activities of agents to boost sales• Created a triannual weekly sales specials calendar• Managed the “Experts” partnership program which includes introducing new Experts to the program, reviewed the quality of sales, account management, and risk assessment of new and existing Experts• Saw over 100% growth in monthly sales over 6 months

Beersheba, Israel, Il

• Reported directly to the CEO• Managed a team of 15 support agents• Recruited, hired, and trained new support agents• Managed support agents' shift scheduling over multiple time-zones• Reviewed and improved support and sales agents' quality of calls and chats to boost sales and productivity• Managed and expanded SITE123's knowledge base in over 10 languages

Beersheba, Israel, Il

• Provided tier-2 technical support to users• Initiated sales contact points with SITE123 users• Strengthened retention of paid users• Identified and prevented misuse of the platform• Assisted in the recruitment and training process for new agents

Kibbutz Amiad, Il

• Manage the blog for the world's foremost experts in water filtration• Built the company's content calendar, ensuring a constant release of quality, engaging content• Report directly to VP Marketing and coordinate with Product, Design, HR, Sales and Development teams to build and grow the blog as a whole, create interesting and high-performing content• Create, manage, and execute blog content strategy• Executed monthly newsletters, content translation, Webinar management, and advertising

Nicosia, Cy

• Manage the blog for the third-largest financial website in the world, Investing.com, from A-to-Z, focusing on content planning, managing editorial calendars, content distribution and performance reporting• Report directly to VP of Growth and coordinate with Product, Design, Data, and Development teams to build and grow the blog as a whole, create interesting and high-performing content, as well as increase KPIs• Create, manage, and execute blog content strategy• Work closely and coordinate with SEO, Social Media, Email Marketing teams on content distribution to ensure maximum visibility for blog content • Support HR, Product, International Content, and ASO departments on various projects as needed (e.g. newsletters, landing pages, content translation and direction, etc.)

Herzeliya, Dan, Il

Head content operations, including:• Directed creation of all written content. Worked with various departments to effect consistent voice and branding message through all site and social media copy• Collaborate weekly with the COO and Project Managers• Developing and execution of social media strategy• Developing and execution of funnel websites creation and content strategy• Conducted weekly and monthly analyses of activities to identify opportunities for maximizing the reach of current and perspective key accounts• Asses copywriting capabilities of potential recruits• Built and updated complex sites using Wordpress & Moduleye CMS

• Analyze engineers performance• Monitor various server functions• Follow and resolve RMA cases• Manage clients service plans• Work with various suppliers• Track and update company-wide data use• Potential hire candidate assessment

• Created content viewed by millions of readers• Managed the company's social-media avenue• Content translation• Managed English content team• Increased engagement and impressions of website and social media pages• Written quality copy and created in-house graphics• Curated and edited content• User retention

Tel Aviv, Il

• Launched & managed 10 product campaigns on Facebook (clients including Ubisoft and Scene53)• Managed 6 Facebook products for several SMB brands • Wrote copy, created images and worked closely with the design studio to create high-quality creative assets• Worked closely with Account Managers to meet client goals and provide detailed performance feedback• Optimized and analyzed data to maximize revenue opportunities and reach campaign targets

Mountain View, California, Us

• Managed English-speaking user community forums for USA, South Africa, Australia & Canada• Acted as the liaison between the users and the company's developers• Created and developed the company's biweekly newsletter• Managed Waze-Australia community Facebook page• Worked closely with the content manager, to create blog posts, and other marketing materials• Managed and executed support activities across several channels (forums, email, live chat, NanoRep etc.)• Planned and executed rewards and promotions projects, which helped increase user experience and engagement

• Managed and maintained key client accounts, generating over $3 M per month in revenue• Conducted weekly and monthly analyses of promotional activities to identify opportunities for maximizing the LTV of current and perspective key accounts. • Worked closely with key accounts to increase play time and frequency and mitigate risk of abandonment• Developed promotions to increase average purchase amount and frequency based on feedback and behavior analysis• Resolved lapses in communication within the organization which salvaged and revived otherwise lost key clients• Mentor and trainer for new account managers spreading across 5 different brands within the organization• Performance rating (monthly) 85-90% based off of LiveChat and phone transcript, task completion, and overall performance.• Increased team’s total sales by 16.3% (in USD) • Ranked in Top 3 on sales team every month

Tel Aviv-Yafo, Israel, Il

• 2007-8 – ADSL Support, 2008-10 – Wireless Networking support, 2010-11 – Added Value Services Support• Provided technical support and customer service to the clientele of the company over the phone and email• Worked with personal, sales- and quality of service-related, targets• Completed several professional training courses and earned promotions based off performance and aptitude for handling clients