Manage and maintain the organization’s IT infrastructure, including hardware, software, and networking systems.• Provide technical support to staff members and troubleshoot any IT-related issues that arise.• Develop and implement IT policies and procedures to ensure the security and integrity of the organization’s data.• Ensure that all IT equipment and software are up-to-date and working well.• Provide training and support to staff members on the effective use of IT systems.• Liaise with external IT service providers to meet the organization’s IT needs.• Monitor and maintain the company’s computer systems, ERP, networks, servers, and databases.• Azure AD user management & Connect AD• Install and maintain Local-area networks (LAN), WAN & MAN• Installing and configuring network devices Firewall, Print Server, Switch/Hubs, Router, CISCO Meraki Setup and Management.• Manage and Troubleshoot the WIFI device's Problems.• Administer, Configuring & maintaining Windows Server (2012-2022) environments Active Directory, DNS, DHCP. Administering Windows Server Active Directory TCP/IP, DNS, DHCP, VLAN & VPNs• Support the management of network resources, including servers, routers, switches, firewalls, and VPNs.• Assist in implementing network upgrades, patches, and optimizations.• Support efforts to ensure network scalability and high availability.• Administer, Support, Manage & Create Microsoft Office 365 Account users.• Provided tier 3 support for Microsoft 365 applications, resolving complex issues and optimizing system performance.• Managed the implementation and administration of the Microsoft 365 suitefor over 200 employees, including Exchange Online, SharePoint Online, and Teams.• Documenting Technical M365 related problems & gives Solution

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Installing and configuring computer hardware, software, operating system & office machines• Monitoring and maintaining computer systems and Networks.• Providing technical support across the company through Email, Phone & Remotely• Setting up accounts for new users• Repairing and replacing equipment as necessary• Testing new technology• Possibly training more junior staff members• Setup and Configure Network devices Switch, Router, Access Point &Firewall• Monitor and maintain the LAN, Network Servers, Routers, Printers, LANPoints, Switches, Patch panels, and Access points, to prevent faults.• Troubleshoot and Fixing Network Nodes• Manage and Troubleshoot the WIFI devices.

• Add & set up new users' email accounts & Active directory accounts.• Installing, configuring, updating, and maintaining hardware and software components, such as desktop software, Windows & Server operating Systems, Antivirus & drivers• Upgrading the entire system to enable compatible software on all computers.• Configure and Set up Laptop & Desktop• Providing technical hardware and software assistance for End-user• Replacing & Fix Computer Hardware• Troubleshooting and resolving issues with software or hardware.• Providing IT support to customers.