Yonatan J Hernández Email & Phone Number

Berlin, Germany

Berlin Area, Germany

Berlin Area, Germany

Berlin Area, Germany

❖ Collecting and verifying validity of business documents.❖ Detecting, documenting and preventing fraud attempts.❖ Follow up with customers to resolve payment issues.❖ Informing customers on shipment status.❖ Providing updates on customers inquiries.❖ Handling and register all customers complaints❖ Processing customer feedback❖ Escalate issues through proper channels.

Berlin Area, Germany

❖ Support and update our Clients and Business clients.❖ First point of contact for all technical related issues or queries. ❖ Troubleshooting OPP \ VP malfunctions.❖ Ensuring all requests are acknowledged and replied. ❖ Ensuring incidents and requests are recorded and updated accordingly.❖ Troubleshooting Firmware, driver and software issues. ❖ Resolving after sell enquiries.❖ Configuration of devices.❖ Adhering to strict policies and processes around security and data protection.❖ Maintaining updates in the customers ticket handling system.❖ Ensure escalation process is followed and any issues are communicated to the relevant teams.❖ Answering support queries and incidents via phone, email and through ticket system.❖ Liaising with 3rd party technical support for clients. (Mac OS, Windows, Apple IOS and Android).

London Selfridges, Harrods And Mayfair Boutique

I worked as Stock Coordinator within the UK for a Luxury Brand part of LVMH Group. I managed the stock over three locations, (two major London Flagship Stores) Harrods and Selfridges, as well as the main boutique in Mayfair.I answered directly to the UK Area Manager and the European Internal Control Director. My duties involved stock control, inventory control, quality control, maintenance, loss prevention and logistics. All the locations I oversaw consistently met all audit and stock take targets with loss at a minimum.❖ Analyse stock levels and report to UK Area Manager❖ Organise transfers between stores and minimising the cost when it is to oversea❖ Check transfers ins and outs❖ Organise and execute UK inventories❖ Check negative stock❖ In charge of After Sales Service – Repairs❖ Organising the UK delivery❖ Monthly Adjustment❖ Organising UK Stock Takes❖ Stock Rooms and Storage organisation

London, United Kingdom

❖ Responsible for managing and running planned stock takes.❖ Produce daily reports to ensure key critical areas of the stock system are controlled andany discrepancies addressed and resolved.❖ Manage incoming Imports and their custom facilities, as well as the incoming logistics.❖ Implement, direct and manage our Export processes for our global clients❖ Manage and direct our export delivery processes.❖ Assist Director of Merchandise - Europe with special projects as needed.

London, United Kingdom