Yong C. Email and Phone Number
🌟 About Me: Results-Driven Professional with a Passion for ExcellenceAs a dedicated professional, I thrive on delivering exceptional experiences and driving business success. My journey has been shaped by diverse roles, each contributing to my unique skill set. Here’s a closer look:Sales Executive/Accounts Manager:ability to understand client needs and tailor solutions led to remarkable outcomes.Developed trusted advisor relationships with key accounts, driving revenue growth and ensuring client satisfaction.Customer Service Representative:Managed large volumes of inbound customer inquiries with patience and professionalism.My commitment to open communication and creative problem-solving built trust and loyalty.Field Engineer:Oversaw large server fleets, mitigating risks and ensuring smooth business flow.Conducted site research and analysis, demonstrating leadership and problem-solving skills.Proactively communicated with clients, addressed concerns, and provided technical expertise.Diagnosed construction or machinery problems promptly, minimizing downtime and ensuring project continuity.Inspected materials and machinery for safety compliance, optimizing operational efficiency.🚀 IDC Construction Services and Energy/Power Saving Solutions:IDC Construction Services: Our team specializes in rack installation, server racks, and cabling services. We ensure seamless setups, efficient cable management, and reliable infrastructure.Energy and Power Savings Solutions: At Energy and Power Savings Solutions, we’re committed to creating a more energy-efficient city. Our cutting-edge technology promotes power efficiency and energy savings, positively impacting our community with Zetta's Energy Sustainable Program.Feel free to connect with me! 🔗 To save energy, Go Green
Titanicom Tech Limited
View- Website:
- titanicom365.com
- Employees:
- 87
-
Titanicom Tech LimitedShah Alam, My
-
Business ConsultantGobs Group Of Companies Sep 2024 - Present -
Field EngineerEzsvs Aug 2023 - Sep 2024Malaysia- Customer Engagement: Proactively communicate with clients to understand their needs, address concerns, and provide technical expertise in resolving issues.- Research and Analysis: Conduct thorough research and on-site studies to assess project requirements, identify potential risks, and develop strategic solutions.- Engineering Implementation: Manage and implement engineering designs, overseeing construction activities, and ensuring adherence to project specifications and timelines.- Technical Troubleshooting: Diagnose construction or machinery problems, promptly resolving malfunctions and crises to minimize downtime and ensure project continuity.- Maintenance and Inspections: Inspect and test materials and machinery for safety compliance, overseeing repairs, technical improvements, and proper maintenance to optimize operational efficiency.- Team Leadership: Supervise and direct on-site crew members, including technicians and contractors, to ensure adherence to safety protocols, quality standards, and project objectives.- Reporting and Compliance: Draft comprehensive reports, documenting project progress, milestones, and any deviations from plans, while ensuring compliance with regulatory requirements and environmental standards.Additional Expertise:Facilities ManagementRisk Mitigation and ComplianceEnvironmental Impact AssessmentCustomer Relationship ManagementCustomer Satisfaction -
Sales ExecutiveComplete Human Network Nov 2022 - Aug 2023Malaysia- Sales Target Achievement: Consistently meet and exceed sales targets by implementing effective sales strategies, identifying new business opportunities, and nurturing existing client relationships.- Client Relationship Management: Build and maintain strong, long-lasting relationships with clients, becoming a trusted advisor and strategic partner in their business success.- Key Account Management: Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors, ensuring alignment of solutions with their business needs and objectives.- Customer Service Excellence: Deliver a positive customer service experience by providing timely and personalized support, addressing client inquiries and concerns, and proactively resolving issues to maintain high levels of satisfaction.- Account Management Leadership: Serve as the lead point of contact for all customer account management matters, coordinating cross-functional teams and resources to deliver value-added solutions and drive customer success.- Business Development Planning: Develop comprehensive plans to maximize business opportunities with each customer, including revenue forecasts by solutions/products, resource requirements, and go-to-market strategies to meet sales targets.Additional Expertise:Sales Strategy DevelopmentRevenue ForecastingSolution SellingCross-Functional CollaborationCustomer Satisfaction EnhancementBusiness Growth Strategies -
Customer Service RepresentativeDigi Telecommunications Jan 2022 - Jun 2022Selangor, Malaysia- Inbound Customer Management: Expertly manage large amounts of inbound customer inquiries, demonstrating patience, empathy, and professionalism in every interaction.- Needs Assessment and Resolution: Identify and assess customer needs to achieve timely resolution and ensure satisfaction, utilizing active listening and problem-solving skills.- Relationship Building: Build sustainable relationships and trust with customers through open and interactive communication, fostering loyalty and positive brand perception.- Information Accuracy: Provide accurate, valid, and complete information to customers using the appropriate methods and tools, ensuring clarity and transparency in all communications.- Sales Call Handling: Meet customer service team sales call-handling and handling quotas, effectively promoting products or services while addressing customer inquiries and concerns.- Complaint Resolution: Handle customer complaints with professionalism and efficiency, providing appropriate solutions and alternatives within established time limits to restore customer satisfaction.- Record Keeping and Documentation: Maintain meticulous records of customer interactions, process customer accounts, and file relevant documents, ensuring compliance with organizational policies and procedures.- Communication Adherence: Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in all customer interactions, contributing to a positive customer experience and brand reputation.Additional Expertise:Issue Escalation ManagementCross-Functional CollaborationData Entry and Record KeepingSales Promotion and UpsellingCustomer Satisfaction EnhancementCompliance and Policy Adherence
Yong C. Education Details
-
Executive Jet Aviation10/10
Frequently Asked Questions about Yong C.
What company does Yong C. work for?
Yong C. works for Titanicom Tech Limited
What is Yong C.'s role at the current company?
Yong C.'s current role is I empower SMEs with softwares that increase sales and productivity.
What schools did Yong C. attend?
Yong C. attended Executive Jet Aviation.
Who are Yong C.'s colleagues?
Yong C.'s colleagues are Ting Fang Ooi, Daisy Wang, Nicolas Ho, Jing Xuen Hoe, Yeap Wai Cheong, Donny Wongso, Jianshan Zhu.
Not the Yong C. you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial