Yonghee Stephens Email & Phone Number

Reporting to the Head of Human Resources, this position provides HR advice, support and consultancy services to managers and employees.This role has a HR generalist focus managing all aspects of HR including business partnering, policy development and review, onboarding, learning and development, coaching and mentoring, administration, performance management, workforce planning, employment relations, remuneration, risk management, reporting and also acts as SME for HRIS (Workday).

Perform HR team administrationDay-to-day HR system processing and supportProvide HR advice and support to business leaders and employees.Review policy and processes

Sydney, Australia

Coordination of HR system cleanup activities.Perform HR operational tasksProvide support to HR business partners.

Career break caring for family whilst undertaking ongoing professional developmentCompleted study and tertiary qualificationsOccasional volunteer work at local schools and community groups.

Sydney, Australia

An integral component of this role was to successfully manage all aspects of leading an operations unit of 100 fraud detection and prevention specialists and managers. The unit’s primary objective was to minimise financial and reputation risks to the Bank and its customers through the detection and prevention of fraudulent transactions on credit cards, merchants, electronic and internet. Responsibilities included leading line managers in workforce planning and strategy, recruitment and selection, performance and reward management, complex performance issues management, disciplinary and grievance case management, coaching and mentoring, workforce relations, restructuring, redundancy and exit management, culture and engagement cultivation. diversity and inclusion initiatives to enable effective performance delivery and achievement of business goals.This role also involved technical components of contributing to the build of strategies to mitigate against fraud risks by working in collaboration with internal and external systems experts, investigations groups, law enforcement agencies, international card schemes and other banks.

Sydney, Australia

Reporting to the General Manager, Originations, in this role I successfully led a large unit (220 employees) that assessed and processed personal loan, credit card and overdraft applications. Key responsibilities included:> HR management at strategic and operational levels with high focus on culture and engagement > strategy design and implementation for unit to deliver on goals > management of teams across 3 site locations, numerous systems and applications to achieve service level requirements and compliance.> accountability of operating budget> customer liaison> credit lending policy reviews> business performance analysis and performance improvements > project management> vendor management

Epping, Nsw

Managed a team of analysts that provided service level management support to the Originations operations and business units.Responsibilities included:> recruitment, organisational socialisation, training, career development, performance management, remuneration and rewards, employee exit management> analysis of service level and production performance reporting > designing and conducting training for leadership roles > technical training delivery> process and quality improvement reviews> maintenance of Disaster Recovery and Business Continuity Plans> vendor management> project consultancy

Sydney, Australia

Subject matter expert consultancy to a bank-wide project initiative to consolidate and streamline servicing systems and processes across all bank products

Epping, Nsw

Management of team of analysts that provided systems support, problem and change management services to Card and Merchant Services business units.Responsibilities included:> human resources management: recruitment, organisational socialisation, career development and training, performance management, succession planning, culture and engagement cultivation> design and delivery of technical training> problem and change management> 24X7 critical situation management> incident reviews> management of technical maintenance budget> project consultancy

Bachelor Of Business And Commerce, Human Resources Major

Graduated in April 2018 with Distinction > awarded Dean's Medal for Academic Excellence > Dean's Merit List - 2015, 2016 & 2017 > member.

Certificate Of Achievement, Teaching Adult Learning

> Instructional Tactics > Engaging Adult Learners > Engaging Learners Through Technology > Key Components of Instructional Design

Diploma, Business/Commerce, General