Yonghee Stephens Email & Phone Number

Reporting to the Head of Human Resources, this position provides HR advice, support and consultancy services to managers and employees.This role has a HR generalist focus managing all aspects of HR including business partnering, policy development and review, onboarding, learning and development, coaching and mentoring, administration, performance.

Perform HR team administrationDay-to-day HR system processing and supportProvide HR advice and support to business leaders and employees.Review policy and processes

Sydney, Australia

Coordination of HR system cleanup activities.Perform HR operational tasksProvide support to HR business partners.

Career break caring for family whilst undertaking ongoing professional developmentCompleted study and tertiary qualificationsOccasional volunteer work at local schools and community groups.

Sydney, Australia

An integral component of this role was to successfully manage all aspects of leading an operations unit of 100 fraud detection and prevention specialists and managers. The unit’s primary objective was to minimise financial and reputation risks to the Bank and its customers through the detection and prevention of fraudulent transactions on credit cards.

Sydney, Australia

Reporting to the General Manager, Originations, in this role I successfully led a large unit (220 employees) that assessed and processed personal loan, credit card and overdraft applications. Key responsibilities included:> HR management at strategic and operational levels with high focus on culture and engagement > strategy design and implementation for.

Epping, NSW

Managed a team of analysts that provided service level management support to the Originations operations and business units.Responsibilities included:> recruitment, organisational socialisation, training, career development, performance management, remuneration and rewards, employee exit management> analysis of service level and production performance.

Sydney, Australia

Subject matter expert consultancy to a bank-wide project initiative to consolidate and streamline servicing systems and processes across all bank products

Epping, NSW

Management of team of analysts that provided systems support, problem and change management services to Card and Merchant Services business units.Responsibilities included:> human resources management: recruitment, organisational socialisation, career development and training, performance management, succession planning, culture and engagement cultivation>.

Bachelor Of Business And Commerce, Human Resources Major

Graduated in April 2018 with Distinction > awarded Dean's Medal for Academic Excellence > Dean's Merit List - 2015, 2016 & 2017 > member.

Certificate Of Achievement, Teaching Adult Learning

> Instructional Tactics > Engaging Adult Learners > Engaging Learners Through Technology > Key Components of Instructional Design

Diploma, Business/Commerce, General