Yonghui (Chris) Ma Email & Phone Number

Fremont, Ca, Us

At Cicada-Speech, we are at the forefront of revolutionizing customer support with our cutting-edge Real-time Conversational AI Platform (RTCAP). As experts in Conversational AI and advanced Large Language Models, we redefine customer engagement by providing fluid and immediate Question & Answer (QnA) solutions, particularly in phone-based contact centers.- Facilitating issue resolution in contact centers to boost customer satisfaction.- Providing seamless voice interactions for enhanced customer support experiences.- Addressing Large Language Model hallucination issues to ensure accuracy and stability.

Santa Clara, Ca, Us

- As a key contributor, played a pivotal role in Vobile's successful listing on the Hong Kong Stock Exchange (HKEX), a significant milestone in its journey as the world's leading SaaS provider for digital content assets protection and transaction, serving the world’s largest platforms, film studios, TV networks, sports leagues, music labels, and other IP rights holders including Disney, Warner Bros, Netflix, etc.- Led the team in constructing and operating the world's largest digital assets protection and monetization network, earning recognition with the Technology & Engineering Emmy Award, presented by the National Academy of Television Arts and Sciences.- Directed a comprehensive 3-year product strategy and roadmaps, unifying a cross-functional team spanning 4 countries while orchestrating a cross-team endeavor to seamlessly integrate multiple acquired companies and their products into a cohesive, unified offering.- Realized substantial annual operational cost savings while concurrently enhancing product operational efficiency and competitiveness through the adoption of early-stage language models such as GPT-3 and BERT, along with various advanced Natural Language Processing (NLP), deep learning, Elasticsearch, and sentiment analysis technologies.

Santa Clara, Ca, Us

- Collaborated closely with executives to explore novel product concepts and growth opportunities, resulting in the successful expansion of the company's focus from copyright protection to comprehensive content monetization, as major platforms like YouTube and Facebook matured in offering revenue-sharing opportunities to video creators.- Embraced the thriving mobile internet landscape, pioneering the introduction of an innovative second-screen product aimed at enhancing user experience and viewer engagement for TV stations.- Established and led a multinational team, facilitating the successful global launch of our products in the US, China, Japan, and Singapore.- Championed the adoption of agile SCRUM development practices, fostering efficiency and adaptability across all development teams, propelling our company's progress forward.

- Expanded the Product Management and User Experience Team to 10 members, driving both product line expansion and enhanced user experiences.- Further applied video content identification technology to a wider range of scenarios, leading to the successful commercial launch of AI-driven video filtering solutions across top video platforms, including Youku, Tencent Video, Sohu Video, and more.- Expanded video search coverage from UGC sites to include P2P networks, live streaming, social media platforms as well as mobile and TV applications.

- As the company's first Product Manager, contributed to the development of the world's first AI-powered video content identification technology, earning top recognition in the technical contest hosted by MPAA (Motion Picture Association of America). This breakthrough was driven by the growing demand for such technology in response to the rise of user-generated content (UGC) platforms like YouTube.- Collaborating with China Central Television (CCTV), initiated the concept and played a pivotal role in building an automated video search platform to prevent unauthorized online sharing of videos from the Beijing 2008 Summer Olympics.

Master Of Science - Ms, Software Management

Bachelor Of Engineering - Be, Communication Engineering