Lionel Seaw Email & Phone Number

Mr Lionel Seaw studied Computing and Information Systems (BSc - 2000) at Goldsmith College, University of London. Lionel, a founding member of Sapience Consulting, is also a consultant for the Singapore office. Being in the IT industry since 1996, he has been involved in projects for customers in various industries and countries. His role is to educate and equip customers with professional competencies critical for organizational implementations in the areas of IT Service Management, Security Management and Project Management. Yong Kwan has been involved in security related engagements with Governments and commercial enterprises in the Middle East and within Asia as well.From 1996 to 2006, Yong Kwan worked in a Service Support environment.From 1998 to 2006, Yong Kwan worked for the customer service division of Hewlett-Packard. Here, he started as a field engineer, was promoted to being a team supervisor and rose through the ranks to eventually being the manager of a service support team. His customers were enterprise-level companies, mostly with mission critical services.From 1996 to 1998, Yong Kwan functioned as a regional support engineer within the service desk of a US-based multinational gaming and lottery technology company. Here, Yong Kwan started his career as a regional support engineer providing technical and escalation support to both the internal and external customers of the customer.As a technical professional, Yong Kwan was responsible for various multi-million projects where he served in roles ranging from solution architect to interface manager. His career progression through the management path has also provided him various opportunities to evaluate, to formulate and to implement IT Service Management and Security -related policies and procedures for both internal and external customers and also at various levels within the organization.Specialties: Typical competencies of Yong Kwan are:• Seniority, combining experience and helicopter-view.• Practical real life experience in implementing ITIL related processes• Wide breadth and depth of technical and management experience• Sense of humor and enthusiasm, based on involvement and the strong feeling that’s it’s about achieving results together.• Tact and perseverance to manage complex changes in little steps.

Listed skills include It Service Management, Itil, Cobit, Service Management, and 29 others.