• Created and edited assessment tools and content for on-line training programs servicing clients in the software, financial services and retail industries• Liaised with subject matter experts to gain a precise understanding of the domain, and collaborated with team members to produce thorough, clear and aesthetic courses

• Worked in small team to produce Functional Specification for new web portal to manage therapeutic services provided by contractors for NY State Department of Education • Analyzed mock-up pages to understand workflows and provided feedback to design team on gotchas, inconsistencies, and ideas for improvements to the user experience • Documented requirements of individual page elements and recurring modules • Tools: Atlassian Confluence, InVision, MS Word

Designed and taught courses in Biblical literature to students in grades 9 to 12 Created, implemented and evaluated learning and assessment exercises

• Created task-oriented manuals and Getting Started Guide for a new hardware appliance targeted at SMBs; met aggressive milestones to achieve initial ship date (www.novell.com/products/forge) • Updated and edited end-user manuals context-sensitive online help, and release-notes for multiple releases of products which provide workload migration and disaster recovery of virtualized infrastructure in the data-centre (www.novell.com/products/migrate,www.novell.com/products/protect) • Initiated and executed reorganization of documentation for a mature product, to eliminate redundancies and inconsistencies introduced as the product evolved (www.novell.com/products/recon) • Authored internal training materials for both self-study and classroom instruction, targeting a variety of roles and levels of expertise • Prepared disclosure documents for software reseller agreement and potential acquisition • Tools and techniques: Adobe FrameMaker, Adobe Distiller, WebWorks, MS PowerPoint, MS Visio, MS Word, SnagIt, Subversion, single-source publishing

• Worked with clients to improve cognitive and analytical skills, using Feuerstein Instrumental Enrichment program

Designed and taught courses in Biblical literature to students in grades 9 to 12 Created, implemented and evaluated learning and assessment exercises

• Designed and taught Computer Science courses to conform to Ministry specifications • Wrote course syllabus for submission to Ministry of Education

• Wrote documentation including user manual, on-line help files and training materials • Worked with management and developers to clarify requirements for an Oracle-based budget-management application • Trained users through presentations and training sessions