It Support Specialist
Current
Aug 2023 - Present
AeroLeads people directory · profile
Yonis Yousuf Email & Phone Number
IT Support Specialist
at
ShipMonk
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Support Specialist
Location
Toronto, Ontario, Canada
Company size
Who is Yonis Yousuf? Overview
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Quick answer
Yonis Yousuf is listed as IT Support Specialist at ShipMonk, a with 216 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Yonis Yousuf.
Yonis Yousuf previously worked as Operations Manager at Caplansky’S Inc and IT Support Specialist at Ikea. Yonis Yousuf holds Specialized Honours Bachelor Of Arts - Ba, Psychology from York University.
Company email context
Email format at ShipMonk
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ShipMonk
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Profile bio
About Yonis Yousuf
My goal is to utilize the talents I've gained from the occupations I've worked in and invest them in the realm of cloud computing. I've acquired different skill sets and expertise over the years of being in the workforce doing a variety of duties, such as customer service, operations, logistics, sales, etc. Core values I will bring are an eagerness to learn, attention to detail, communication skills, honesty, and punctuality. With these principles and many more, I will be on the path from new employee to seasoned veteran, having been trained from the start with the necessary skillsets and attitudes.
Current workplace
Yonis Yousuf's current company
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Shipmonk
5 roles
Yonis Yousuf work experience
A career timeline built from the work history available for this profile.
Operations Manager
Caplansky’S Inc
May 2022 - May 2023
It Support Specialist
• Provided technical support to end users, adeptly troubleshooting issues and providing guidance on specific tasks and actions. • Installed, maintained, and troubleshooted hardware devices, namely desktops, printers, mobile devices, and laptops, adhering to best security practices.• Responsible for patch management process for hardware, software, and firmware, ensuring seamless business function optimizing performance.• Documented technical cases, stored in knowledge base for future reference.
Nov 2019 - May 2022
Customer Resolutions Support
• Performed quality, function, and safety inspections on recalled, damaged, or returned items, determining the best approach while considering sustainability.• Resolved 15+ daily ticketing cases, in a timely and cost-effective manner, ensuring highest possible customer satisfaction. • Serviced customers at delivery desk, by creating orders and scheduling home delivery and assembly solutions.• Handled customer interactions and concerns, offering suitable solutions and alternatives within time limits.
Oct 2018 - Nov 2019
Warehouse Logistics Associate
• Construct and route a delivery manifest in order to meet customer Delivery and Assembly needs.• Handling logistics in shipping, receiving, and distribution operations. Using Machinery and software programs, ensuring that stock is accurate and live at all times.• Picking and checking orders for customers within a time frame, providing quality of delivery in a multichannel environment.• Process transactions according to IKEA returns and exchange policies, handling cash according to IKEA policy
Jun 2018 - Oct 2018
Team & coworkers
Colleagues at ShipMonk
Other employees you can reach at shipmonk.com. View company contacts for 216 employees →
JT
James Tincher
Colleague at ShipmonkLouisville, Kentucky, United States
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GE
Gerald Elliott
Colleague at ShipmonkBensenville, Illinois, United States
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BD
Brandon Destefano
Colleague at ShipmonkLas Vegas, Nevada, United States
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CG
Colleen G.
Colleague at ShipmonkUnited States
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ER
Elizabeth Raines
Colleague at ShipmonkLas Vegas, Nevada, United States
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KT
Kimberly Thomas
Colleague at ShipmonkLas Vegas, Nevada, United States
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ML
Melissa Long
Colleague at ShipmonkLauderhill, Florida, United States
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CM
Christina Mcnichols
Colleague at ShipmonkMorongo Valley, California, United States
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RR
Ruby Rosa
Colleague at ShipmonkBethlehem, Pennsylvania, United States
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RS
Rickia Smith
Colleague at ShipmonkMiami, Florida, United States
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James Tincher
Colleague at ShipmonkLouisville, Kentucky, United States
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GE
Gerald Elliott
Colleague at ShipmonkBensenville, Illinois, United States
View →
BD
Brandon Destefano
Colleague at ShipmonkLas Vegas, Nevada, United States
View →
CG
Colleen G.
Colleague at ShipmonkUnited States
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ER
Elizabeth Raines
Colleague at ShipmonkLas Vegas, Nevada, United States
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KT
Kimberly Thomas
Colleague at ShipmonkLas Vegas, Nevada, United States
View →
ML
Melissa Long
Colleague at ShipmonkLauderhill, Florida, United States
View →
CM
Christina Mcnichols
Colleague at ShipmonkMorongo Valley, California, United States
View →
RR
Ruby Rosa
Colleague at ShipmonkBethlehem, Pennsylvania, United States
View →
RS
Rickia Smith
Colleague at ShipmonkMiami, Florida, United States
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2 education records
Yonis Yousuf education
Specialized Honours Bachelor Of Arts - Ba, Psychology
Bachelor Of Science - Bs, Cloud Computing
FAQ
Frequently asked questions about Yonis Yousuf
Quick answers generated from the profile data available on this page.
What company does Yonis Yousuf work for?
Yonis Yousuf works for ShipMonk.
What is Yonis Yousuf's role at ShipMonk?
Yonis Yousuf is listed as IT Support Specialist at ShipMonk.
Where is Yonis Yousuf based?
Yonis Yousuf is based in Toronto, Ontario, Canada while working with ShipMonk.
What companies has Yonis Yousuf worked for?
Yonis Yousuf has worked for Shipmonk, Caplansky’S Inc, and Ikea.
Who are Yonis Yousuf's colleagues at ShipMonk?
Yonis Yousuf's colleagues at ShipMonk include James Tincher, Gerald Elliott, Brandon Destefano, Colleen G., and Elizabeth Raines.
How can I contact Yonis Yousuf?
You can use AeroLeads to view verified contact signals for Yonis Yousuf at ShipMonk, including work email, phone, and LinkedIn data when available.
What schools did Yonis Yousuf attend?
Yonis Yousuf holds Specialized Honours Bachelor Of Arts - Ba, Psychology from York University.
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