Yonoris Flores Email & Phone Number

Toronto, Ontario, Canada

• Manage agencies requirements regarding all aspects of Foresters Financial new business activities.• Evaluate assigned application/certificates (from all lines of business including special handling cases) from application set-up to settling.• Review documentation/requirements for completeness, accuracy and action as required.• Investigate and identify any irregular documentation and report to SIU/BQR per guidelines.• Review, investigate, process and track delivery requirements as required• Process policy changes within established period of time, also archiving of electronic documents (i.e. case-specific emails from internal or external partners)• Liase with and maintain strong working relationships with all stakeholders to ensure effective decisions and workflow.

Toronto, Canada Area

• International accounts Retail & FSI International. LATAM, Caribbean, Europe, Middle East.• Claims management.• Sales tracking and management for US & CA Shipments for International accounts.• CRM Salesforce I Geodis visibility platform.• Connector to effective interaction with teams and stakeholders from different levels.Logistics:• Exportation process: Canadian Automated Export Declaration CAED software.• Prepare Export documents for International shipping of products. BL, PL, NAFTA, CHAFTA.• Logistics processes, and market requirements for International shipments.• Liaise with freight forwarders / key logistics partners / warehouse.

Toronto, Ontario, Canada

Financial sales - Credit Cards, Loans & Lines, Insurance, Programs (benefits and sales) - Anti-Money Laundering- Customer service: Increase loyalty and client satisfaction.- Bank software: Tata Consultancy Services (TCS) - EDGE Software- Platform sales and information : Sales force - Intralink

Dominican Republic

• Compliance with the incorporation of new customers.• Management the monthly and annual business budget.- RD$ 10 MM monthly income – estimate achieved 91% annual income.- More than 150 corporative clients (financial customers, retail, insurers, technology).- 25 new accounts annually- estimate achieved 94%.• Elaboration, implementation and execution of the commercial plan and commercial budget.• Responsible for meeting monthly sales quotas by proactively seeking contracts, preparing job proposals with cost estimates, managing accounts and developing and maintaining strong relationships with new and existing customers.• Prepare and deliver presentations for prospective customers• Negotiate prices and other job proposal terms.• Prepare booking packages.• Contact existing or prospective customers to maintain and increase customer base.• Review and complete appropriate paperwork after job has been completed.• Complete daily, weekly, monthly, and yearly reports.

Dominican Republic

• Management of client portfolio• New contracts acquisition, compliance with projected sales goals, existing and new customers.- RD$ 3 MM monthly- 4 new clients monthly• Monitoring monthly statistical projection income client portfolio, execution and compliance monthly budget.• Financial budget compliance and customer acquisition.• Increase annual sales to 20% profitability vs the previous year.

• Management of customer portfolio banking sector and Telecommunications services.- Over 100 M customer each one• Place new products and expand existing ones, offering new strategic initiatives- Business intelligence- Portfolio Management- Acquisition of Clients- Analytics and Consulting- Collections- Fraud and Identity Management- Customer Knowledge• Manage direct relationship with customers, maintaining constant communication through the different communication channels, monitoring monthly statistical projection income client portfolio, monitoring of data problems, being responsible for putting the TransUnion Operations area in contact with the executives of the entities it manages.

Dominican Republic

• Control and management of service requests,• Development of financial reports of related systems, meeting the expectations and standards of quality assurance, processing of requests for guests and relay messages, complete the designated ATM and closing reports in the computer system, supervising staff on a daily basis, check in and check out process.

Dominican Republic

• Assist business VP.• Loan analysis, claims, personal and corporate customer service, account information and benefits.• Proactive product sales, service personal and corporate accounts, activation and cancellation of accounts, database update existing and new customers.

Dominican Republic

• Control and management of service requests.• Development of financial reports of related systems meeting the expectations and standards of quality assurance.• Processing of requests for guests and relay messages, complete the designated ATM and closing reports in the computer system, check in and check out process.

Dominican Republic

• Customer service, account information and benefits.• Proactive product sales compliance Credit card, personal and corporate service accounts, access and administration of the income system, control of dates, execution of claims, pending planning, products, activation and cancellation of accounts, update of the existing and new clients database.• Receipt of credit card claims (initiation process, channeling and termination).

Master Degree (Management And Productivity) Credential Assessment By University Of Toronto, Business

Postgraduate (High Business Management), Business

Degree Hotel And Restaurant Management, Hospitality., Hospitality.

Hotel And Restaurant Management, Hospitality,, Hospitality,