Inbound Surge is a full-service social media and internet marketing agency designed to support organizations with innovative marketing solutions. Helping you grow is our passion. At Inbound Surge, we look at marketing in an organization as a fundamental tool for success. We realize with the rapid pace of technology, marketing can seem overwhelming. Our solution is to provide intuitive marketing solutions to organizations with the capability to help them thrive. You see, we believe in transparency, about making connections -- connections that deliver results.Throughout the history of business, marketing has always played a vital role. It has fundamentally changed, especially in recent years, but we believe the basic function of marketing continues to be same as yesterday. Our mission at Inbound Surge is to make marketing as simple as possible. We won’t use the big fancy words. We are simply dedicated to helping you get the marketing results you want.Our social media marketing experts can help you establish your presence online and build brand awareness by using our proven marketing strategies. Contact us today to obtain a free audit.

• Create and assist in various marketing campaigns, ex. email marketing, direct mail marketing, flyers and conventional materials.• Manage and update social media websites, ex. Twitter, Facebook, LinkedIn, and Google+.• Establish and maintain company contact database along with engagement tracking, used on excel spreadsheet.• Assist and establish a presentable company website.• Analyze and review of monthly website traffic reports using google analytics.• Implementation of new business ideas in order to establish credibility between the company and the client, ex. live chat, testimonials, and the use of recent closings.• Basic understanding of commercial real estate and finance industry, ex. CMBS loans, SBA 7A & 504 loans.

• Attending and participating in office meetings, presentations, brainstorms and marketing briefing meetings• Coordinate the preparation of all listing & flyers, graphics, signage and all other marketing materials.• Support with the development, updates and organization of media lists and other databases and keeping track of social media marketing calendars• Collaborating with building out marketing collateral• Providing data output and other reports as requested by agents• Conducting industry research and analyzing competition on a regular basis• Assisting with the managing and creating of content for social media• Fulfilling office administrative tasks including ensuring the agent’s upkeep, managing subscriptions, preparing mailings, running office errands, etc.• Manage & update agent website(s), blog(s) and online listings. • Drafting basic PR materials including recent news & closings• Regularly assist agent to manage & enhance social media presence.• Drive marketing campaigns on social media - Schedule and execute• Frequently update recent transactions for websites, social media & other marketing materials.• Coordinate & implement agent marketing email campaigns.• Travelling, as needed

Assist and Manage the law firm's internal referral program, duties include but not limited to: • Follow up action on prospective leads with an established referral attorney, either by phone or email.• Generate new business developments by expanding the law firm's internal referral program.• Updating multiple referral excel spreadsheets. • Implementation of a new and effective referral program in order to facilitate our referral department. • Ensure referral attorneys are compensated for retained referrals by formulating a check request on a timely manner. Other duties include: • Assistance with new client call's and serves as reinforcement for our legal coverage department. • Verify and communicate legal coverage both verbally and in writing.• Schedule and coordinate new client in office consultation with attorney and legal assistant.• Closing of old criminal and family law cases in both closed case binder and closed case database.• Assure billing is performed on a weekly or monthly basis depending on legal coverage ex. Hyatt, ARAG, and Teamsters.

• Reviewed and analyzed new online account registrations through various resources.• Established and managed new online account registrations.• Performed follow up procedure with pending online registrations; either by phone or email.• Comprehensive knowledge between different browser settings.• Assisted customers with technical support questions, via phone or via email.• Acted as a liaison between the IT and Marketing department.• Strived to keep a user-friendly relationship between the customer and the company website.• Administered all online account transactions/orders in order to assure effectiveness between company database and online merchant account.• Implemented online use in order to increase internet sale’s.• Recommended alternative solutions to one of the company’s problem.• Extensive knowledge of Excel; Run and analyze daily new accounts & manage daily transactional reports.

• Processing and maintaining all customer orders within a given territory, with a focus on accuracy and timely shipping within a given ship window.• Provided a professional, consistent, and efficient service via heavy inbound/outbound calls with customers and sales representatives.• Daily communication with various departments to ensure credit approvals, order fulfillment, and customer compliance.• Run, update and review daily, weekly and monthly reports for sales analysis and order file management.• Knowledge of WIP reports, style availability reports and cut and sold reports.• Analyze, review and distribute sales order reports to monitor rep activity including, but not limited to: daily call logs, CRM (Customer Relations Management), inventory availability, backorders, stock status, old orders, orders on entry hold, RMA's (Return Merchandise Authorization).• Handled Inside-Sales and follow-ups to develop and pursue new business accounts• Developed a visual aspect of the customers’ needs and wants in order to maintain customer satisfaction.• Develop and maintaining service and procedural standards and policies for the organization and department.• Work with customers to address and correct any issue as needed.• Provide knowledgeable information on product line and excellent follow up on order requests.• Gather new account information from sales representatives; assist with credit approval and preparation of new account files.

• Understanding the basic procedures of the manufacturing/production level, for example knitting, dyeing, and finishing for both open and tubular goods.• Processed customer’s purchase orders with a date of completion.• Stressed to meet deadlines between schedule and daily production reports• Reported immediate clear communication to customers with any issues or problems with purchase orders.• Strived to maintain satisfactory between the customer and the organization• Addressed daily production reports for conference calls.• Maintained clear communication with various departments in order to prioritize the workflow of purchase orders.