Yoofi Graham Email & Phone Number

Invoicing App- Led team as a Product Designer and Product Manager to design and build a responsive invoicing web application, grew user base across 6 African countries and 500+ invoices created.- Designed analytics dashboards, driving data-informed product decisions: Introduced reusable line items and payment details, reducing invoice creation time and boosting invoice completion rates etc.- Achieved 87.4% onboarding completion rate through iterative UX improvements and… Show more Invoicing App- Led team as a Product Designer and Product Manager to design and build a responsive invoicing web application, grew user base across 6 African countries and 500+ invoices created.- Designed analytics dashboards, driving data-informed product decisions: Introduced reusable line items and payment details, reducing invoice creation time and boosting invoice completion rates etc.- Achieved 87.4% onboarding completion rate through iterative UX improvements and user-centered design solutions- Optimized time-to-value to 11.8 minutes for new users' first invoice creation, enhancing user activation- Improved invoice management by implementing a product strategy that encouraged users to indicate when invoices were sent, resulting in a 25% reduction in the increase rate of draft invoices after 8 months. Show less

Ghana

Secured management buy-in to establish a UX research culture to transform a school management software that has impacted 3,500+ students and 2,800+ parents across 12+ schools.Led the design of a student money wallet solution to reduce the risks of students/children handling cash to make purchases for food and other school items.📚 Translated qualitative and quantitative data to insights to roll out 8 features into a school management software to deliver an enjoyable and… Show more Secured management buy-in to establish a UX research culture to transform a school management software that has impacted 3,500+ students and 2,800+ parents across 12+ schools.Led the design of a student money wallet solution to reduce the risks of students/children handling cash to make purchases for food and other school items.📚 Translated qualitative and quantitative data to insights to roll out 8 features into a school management software to deliver an enjoyable and inclusive experience to 2,800+ parents across 12+ schools. - UI designer, UX designer, UI/UX designer📝 Incorporated the voice of users into a complex academic report feature by executing 7 research sessions and collaborated with the engineering team to implement an MVP.👨🏽‍🏫 Guided the implementation of an e-learning feature to support teacher-student collaboration in response to COVID-19 by using qualitative data from 3 competitors, usage data from Hotjar and quantitative data. 3500+ students impacted - UI designer, UX designer, UI/UX designer Show less

- Enhanced customer satisfaction through the design and management of 6 comprehensive financial reports by providing valuable insights into revenue, payments, transactions, invoices, credits and debtors reports.- Expanded communication channels and generated new revenue by leading the development of prepaid SMS bundles for B2B customers.- Proactively managed stakeholder communication during major infrastructure upgrades and maintenance processes, ensuring transparency and… Show more - Enhanced customer satisfaction through the design and management of 6 comprehensive financial reports by providing valuable insights into revenue, payments, transactions, invoices, credits and debtors reports.- Expanded communication channels and generated new revenue by leading the development of prepaid SMS bundles for B2B customers.- Proactively managed stakeholder communication during major infrastructure upgrades and maintenance processes, ensuring transparency and minimizing disruptions.- Streamlined communication procedure by developing a standard of operation (SOP) document for Mobile App deployment & scheduled communication processes without direct oversight.- Collaborated with cross-functional teams to craft a quarter product roadmap and delivered impactful 21 new features and enhancements within 8 weeks impacting 64 businesses.- Enhanced customer experience by eliminating a recurring support issue that was reported 16 times by empowering schools with control over academic reports, allowing them to recall and modify sent reports. Show less

Ghana

🧑🏾‍💻 Streamlined product development process by leveraging insights from moderated and unmoderated research methods to eliminate assumptions. Reduced multiple sprint iterations to 1, saving up to 2 weeks of engineering time.🦺 Implemented an Android check-in and check-out scanner to deliver a seamless (2-minute) experience for 540+ parents picking up their wards from school.

Accra

- Implemented Android POS UI and UX designs to eliminate queues and manual reconciliations and executed user interviews and observations among 16 GWCL Staff across 8 different locations to identify gaps and bridge them.- Designed user interfaces and experience for mobile and web applications.- Developed user-friendly web applications.- Wrote technical documentation.- Created technical specifications and test plans.- Provided support for web applications… Show more - Implemented Android POS UI and UX designs to eliminate queues and manual reconciliations and executed user interviews and observations among 16 GWCL Staff across 8 different locations to identify gaps and bridge them.- Designed user interfaces and experience for mobile and web applications.- Developed user-friendly web applications.- Wrote technical documentation.- Created technical specifications and test plans.- Provided support for web applications. (Utility apps, HR Manager, payroll, Emergency alerting system etc.) Show less

- Developing of new web applications.- Maintaining and updating web applications.

- Support for in house web application..

Ghana

- Installation of access systems.- Installation and servicing of uninterruptible power supply (UPS).- Installation and servicing of security cameras.

- Monitoring communication channels between air traffic controllers and pilots. (FIR)- Installations and maintenance of telephones.- Support for local communication lines within the offices. (PABX)