Andrew Yoon Email & Phone Number

San Francisco, Ca, Us

Worldwide

Led and managed agile projects on Jira and Monday.com streamlining Order to Cash processes for more efficient order management & supply chain operations.Designed, configured, and developed system automations on Salesforce, NetSuite, SKY Electric Vehicle Supply Equipment (EVSE) application, GetFeedback, and established integrations between these disparate systems on the Dell Boomi IPaaS.Standardized change management, agile project management, and DevOps processes for the enterprise operations teams.

Los Angeles, Ca, Us

Developed business processes, project planning, scoping, and management using Agile methodology.Created detailed requirements, use cases, guides, and process diagrams for product releases.Gathered, developed, and ensured business requirements and functional specifications are met for the implementation of Tenrox (Time Allocations), Prism Compliance Management, Yardi eLearning/Aspire Learning Management System, and Degreed Learning Portal/LMS platform.Documented and executed test plans, cases, and scripts as required for user acceptance testing.Generated reports and dashboard metrics for review and analysis using internal application tools, Excel, and Power BI. Designed enablement of integrations between multiple applications by API, ETL, RSS, and SSO. Led and trained support analysts on newly developed application usage, procedures, and processes.

Los Angeles, Ca, Us

Planned and facilitated the vetting and selection of a case management system by assessing multiple BPM/CRM SaaS platforms.Diagrammed business workflows, data process flow on Visio, and created data mappings.Created wireframes and mockups of potential app screen and report layouts for review. Executed project planning, scoping, and management with MS Project, DevOps/TFS.Led daily standups, sprint planning, sprint reviews, sprint retrospective meetings with the team.Created detailed requirements documentation, use cases, guides, and diagrams for product releases.Gathered, developed, and ensured business and functional requirements are met for the Salesforce platform implementation under the Hybrid Agile process by running JAD sessions.Generated, tracked, and prioritized a backlog of active items (epics, features, user stories, defects).Documented and executed test plans, scenarios, and scripts as required for user acceptance testing.Managed and administered Pindrop Protect Fraud Detection System.

Raleigh, North Carolina, Us

Gathered business requirements for commercial deposit systems (FIS Business eBanking) to add features, create/modify processes, integrate web services (i.e. Billing, Remote Deposit, Loans, etc…)Implemented treasury management system processes including Intraday, prior day transactions and balances, ACH, domestic and international wires, controlled disbursements, extended account analysis.Designed, integrated, and tested FIS ACBS commercial loan data query and registration application.Developed business rules aligning with technical processes. Created functional specifications for website backend, frontend, web services, and databases. Developed test scenarios and test scripts for validation of data and processes. Managed multiple projects and support cases to ensure integrity and delivery with respect to time, budget, scope, change, risk and resources.Supported all commercial deposit systems and applications for maintenance and issue/resolution.

Los Angeles, Ca, Us

Gathered business requirements from all areas of the business involving different content management business processes.Analyzed Microsoft SharePoint usage and activity as well as trends involving site usage and growth.Developed Business workflows, functional requirements, and technical documentation.Managed and optimized server health and functionality, disk storage, network throughput, intranet access permissions, and policies.Identified and reported governance violations while auditing the SharePoint environment.

Santa Ana, Ca, Us

Gathered business requirements for Client facing and internal web based applications (Quote, Claims, Payments, Underwriting) to add features, modify existing processes, or create new systems.Designed and documented functional specifications for website backend, frontend, and web services.Ran quality assurance testing for migration of production code that includes VB.net, MS SQL databases, PHP, HTML, JavaScript, and others.

Irvine, California, Us

Implemented, customized, and automated Cloud based ERP systems, NetSuite, based on the business needs of the client including CRM, Accounting, Marketing, and Finance.Developed front end E-commerce website integrating to an ERP platform to manage inventory, accounting, and reporting needs.Created scripts in JavaScript to automate procedures and complicated tasks for more efficient operations.Gathered business requirements and analyzed business systems to improve and optimize business processes. Provided training and created documentation for client systems for any changes and optimizations to existing business processes.Provided support for any issues within the business system and recommend solutions to the client.

Santa Ana, Ca, Us

Developed property fraud alert system web application using ASP.NET / C#.NET /MsSQL.Developed modular windows service for automated data parsing, cyclical updates, and database maintenance.Analyzed and debugged front / middle / back layer of the web applications.Maintained servers and virtual machines that housed the web applications for development and production.Implemented XML data for XSLT transformation by applying logic and rules on real estate data aggregator web application. Applied regular expressions to manipulate and select data for consumable formatting.Developed standalone applications used as tools for web application and system maintenance.Documented website business procedures that applied towards implementation of data collection.

San Francisco, Ca, Us

Supported and troubleshoot client, server, printer, application, network, and mobile device issues for all employees.Managed security, reliability, and configurations for data backup and recovery for client workstations.Managed configuration of network storage devices and print servers to client workstations.Printer network configuration support.Documented internal team training materials, processes, and configurations.Training team members on processes and configuration.SMS/SCCM Client and deployment support.Monitored off-site access to the intranet using Citrix Management Console.

Standardized and Documented procedures, deployments, problems, solutions, and research for the entire IT department to access.Written VBscript to automate processes with hundreds of computers over the company network.Built and configured IBM/HP servers to be implemented into server rooms and individual branches.Set upped VMware Images with VMware Workstation and VMware Server.Supported and administered over 2000 printers remotely over hundreds of locations. Diagramed with Visio, categorized, and sorted various server rooms and labs. On-Call Tier IV support for patch deployment and software including SharePoint, Norton Antivirus, Credent Encryption, Microsoft Office Suite, and Microsoft operating system for over 10,000 computers and over 1,000 servers.

Pomona, Ca, Us

Operated classroom studios and conducted video conferences with up to 4 universities across the nation.Encoded numerous videos to go on websites for streaming.Modified and updated webpages using CSS, JavaScript, and HTML languages.Assisted repairing and organizing fiber network infrastructure: patching and running cables, patching ports.Trained student assistants for similar tasks mentioned.

Provided analysis and resolutions of issues with workstations and local area network for all employees.Managed security, reliability, and configurations for data backup and recovery for client workstations.Checked and reported monthly for fraudulent websites trying to masquerade as the company's website.

San Francisco, Ca, Us

Provided in depth first level analysis and resolution of computing issues for all branches and employees.Managed security, reliability, and configurations for data backup and recovery for client workstations.Managed configuration of network storage devices and print servers to client workstations.Remotely initialized systems and configured Lotus Notes R5 using SMS Remote Control.Monitored off domain accesses of network using Citrix Management Console.Worked in depth with Windows 2000 profile registry to correct replicated profiles and proxy authentication issues.Developed solutions for web applications to support flash and foreign language texts.