Yoppy Silitonga Email & Phone Number

Bali, Indonesia

• Offered custom training for those in the hospitality industry• Met with SMEs such as managers and hotel general managers to develop content that could be used for in-house training purposes• Delivered in-person trainings on leadership, guest relations, and best practices

• Offered eLearning development courses to clients around the world• Developed courses based on client specifications (graphic design, accessibility requirements, language localisations, style guides, etc)• Programmed and tested interactions and knowledge checks• Involved in content curation: looking for images and icons • Engaged in the review cycle – publishing courses, responding to comments, making updates

Sanur

• Supported the head of department in all aspects of running the hotel• Ensured the premises were in operative condition as per category of the unit to receive & serve guests• Inspected all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming, and hospitality culture• Inspected all departments for SOP implementation• Monitored and maintained operation & overhead costs in order to maintain maximum revenue to the hotel• Was available on call 24/7 to resolve any urgent problems on emergencies

Jl. Dewi Sri 68, Badung, Bali

• Managed nightly hotel operations• Posted charges to the guest accounts were incurred during the night audit shift• Verified revenue from all sources was accurately balanced, follow up on any discrepancies• Compiled and run statistical reports for all departments and transferred information to Accounting department• Controlled database of night audit report• Provided competitors’ room production• Produced daily reports for departments and department heads

Jl. Dewi Sri 68, Badung, Bali

• Processed reservations politely and efficiently (telephone, email, Internet, and in person)• Ensured all reservations were recorded accurately and promptly input into the system• Recognized business prospects and opportunities to upsell venue service• Processed cancellations and modifications and relayed this information to the front desk• Developed an in-depth knowledge and understanding of all operations of the business in order to provide a thorough response to customer enquiries (such as food and beverage menu, tour options, etc) • Established and maintained reservation records by date of arrival • Followed up the balance of dummy folio to the accounting team and respective agents• Tracked and forecasted room availability based on the number of reservations

Bali Province, Indonesia

• Performed check-ins and check-outs, verified all information for accuracy• Provided any necessary information in accordance to guests’ needs and hotel facilities• Arranged guest activities• Assigned rooms based on reservation correspondence and comments• Ensured wake-up calls were handled on time • Answered telephone and in-person queries related to hotel services• Prepared and completed room and restaurant bills• Used the VHP system to tabulate room charges based on outstanding bills and services used• Collected payments following cash and credit-card rules• Represented the hotel regarding guest complaints and situations requiring instant action

Pekanbaru Area, Riau, Indonesia

• Liaised with guests upon arrival and departure• Provided an in-touch and professional guest service experience• Escorted VIP guests to their allocated room and explained the facilities and room features• Maintained regular follow up contact with guests• Obtained guest feedback regarding their stay at the hotel• Actively listened and resolved guest complaints

Yogyakarta Province, Indonesia

• Supervised bell service activities such as luggage storage, message service, information service, and other related tasks• Arranged mail services, film development, and other duties requested by guests• Conducted and assisted in the proper training of all Bell Service staff• Ensured the proper distribution of the daily newspapers to all in house guests, especially for VIPs and long staying guests• Updated town information regarding main attractions and places of interests

Yogyakarta Province, Indonesia

• Operated the courtesy shuttle.• Welcomed and handled guests’ belonging.• Offered recommendations about local attractions and restaurants

Bachelor'S Degree, International Relations And Affairs

Education record

Education record

High School