Evaluated and troubleshot with customer concerns.Identified technical issues, deployed solutions with efficient, clear, courteous, and accurate communication.Utilized call center technology to solution, input, track, and report customer issues.Meet sales goals and grew from feedback and coaching. Sold Asurion smart home and other products on every callEscalated or created a ticket for calls when required.

* Advised prospective, new and continuing students regarding admissions, program and course requirement. * Engaged prospective students, conduct compliant and customer service oriented interviews, and recommend students for enrollment when they have been determined to be a strong candidate for admission * Followed prescribed approach to the interview process in an effort to understand the students desires and needs * Maintained the highest call/digital communications quality standards and provides a World Class experience for the student at every interaction. * Accurately updated student records with vital pieces of the shared workflow. * Explained educational programs, expected outcomes, student services, and financial considerations (at a compliant level) to potential students, their parents (when applicable), and other internal and external clients * Contributed to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership.

Verified accuracy of contract documents, including finance, recordable and title documents. + Ensured document files are following underwriting guidelines and title requirements. + Possess in depth knowledge of timeshare documents and all aspects of the title business. + Proficiently balance high call volume while providing an outstanding customer service experience. + Coordinated client requests and built new contract files. + Provided high production totals while maintaining a low error percent margin. + Prepared transaction documents by completing forms and statements as well as reviewing existing documents. + Obtained clear title by conducting title searches, resolves title defects, and satisfied existing liens against property or principals. + Completed closing by recording and filing documents, preparing and distributing final closing statements.+ Coordinated corrections, adjustments and modifications to contract documentation as necessary. + Interacted with pertinent personnel and departments to process contracts through verification and posting to computer system as owners. + Preformed Escrow related functions as needed in order to align with regulatory requirements and as needed by management or other internal customers. + Established escrow account by depositing funds and maintaining records. + Reviewed and audited all deeds before sending to the various counties for recording. + Tracked all issues found with recording packets and handles resolution in a timely manner. + Assisted with review, audit and mail out of title policies for all resales and developer sales. + Assisted internal and external customers as needed to process resale transactions + Carried out any reasonable request by management of which the employee can perform

Universal Studios OrlandoOrlando,FlSales ConsultantAssisted guests with the sales process for products and services over the phone.Provided service support for phone, fax and online guests on sales initiatives.Maximized opportunities to add value and increase product awareness of varying ticket media.Provided technical assistance and phone support for ticket and Annual Pass orders, as well as Online Ticket Store guests, including Universal Orlando and Universal Studios Hollywood.Provided assistance with promotions and/or advertisements on the Universal Orlando/Universal Studios Hollywood websites.Applied appropriate actions to manage calls and maintain standards in handle time efficiencies.Assisted guests with pending or double charges to credit/debit cards and answering general information questions.Regenerated online confirmations and print-at-home ticket orders..Performed other duties as assigned.

Answered inbound calls for the Disney Vacation Club.• Booked resort reservations for Disney Vacation Club members.• Scheduled Disney Magical Express for Disney Vacation Club members• Added the Disney Dining Plan to reservations.• Added special request and celebrations to reservations.• Submitted Manual Adjustment forms.• Assisted with inquires for My Disney Experience Account.• Linked tickets, dining and resort reservations to MDX account.• Ordered and processed payments for Walt Disney World tickets.• Booked dining reservations for Disney Vacation Club membersDeliver unparalleled vacation experiences that connect Disney Vacation Club Members to the places and people they love while introducing them to a world of vacations they never dreamed possible; provide superior Guest service by assisting Disney Vacation Club Members with planning their vacations and maintaining their accounts.

Was responsible for operational controls at the Front Line Service Desk, and Jewelry.• Ensured Front Line Associates provide prompt, courteous and knowledgeable service to all customers.• Resolved customer service issues appropriately and competently.• Audited and approved all necessary Front Line paperwork.• Was responsible for training and developing store associates on customer service standards, register procedures and proper Front Line procedures and controls.

Performed weekly payroll processes of wages and deductions using QuickBooks.• Prepared and issued employee paychecks and statements of earnings and deductions.• Audited and filed reports and other payroll related procedures.• Processed and filed company taxes, child support and bankruptcy payments.• Posted loads on Central Dispatch, assigning loads to transporters. • Dispatched vehicle loads, logged activity, kept abreast of pick-up and delivery dates. • Verified transporters had adequate insurance coverage. • Verified pick up address and payment of vehicles with auto auction. • Communicated payment amount, payment due date, storage start dates to buyer. • Verified any late fees, loading fees, or storage fees due. • Verified correct title and keys received and address for payment with transporter. • Proofread A.E.S. customs paperwork.• Recorded and typed minutes of monthly staff meetings. • Maintained bulletin board, posted new materials and removed outdated ones.• Updated and maintained office filing system.• Receiving and logging incoming mail, recorded stamping dates. • Handled outgoing mail and Fed Ex deliveries.• Answered incoming calls and performed other miscellaneous office duties such as filing, faxing, emailing, cleaning, copies and letter writing.

Identified parts with inaccurate restocking levels and updated them accordingly.• Tracked and maintained an updated analysis of the projected arrival date of parts.• Distributed listings of forecasted backordered parts via print outs to shop floor.• Maintained inventory integrity by performing daily inspections within allotted area.• Generated the consistent flow of product to the customer.• Coordinated material support for the customer.• Arranged parts in numerical alphabetical order in line stations.• Assisted the Supply Chain Analyst in the auditing of line stations.• Compiled a list of dead panned parts for CSR to be removed from line stations.• Communicated with Supply Chain Analyst involving consignment of materials.• Conceptualized improvements for consignment of materials.• Documented possible ways to improve on warehouse safety.