Yoray Yatom Email & Phone Number

Responsible for the successful monitoring of money laundering regulations and administration of compliance with consumer directives.

Managed a small team of two team members, providing top-shelf service to the Bank's customers. Responsible for meeting monthly goals, handling public inquiries, credit inspection and granting, & controlling regulative orders.In September 2019, Otzar Ha-Hayal Bank merged with FIBI, I have been appointed to lead the merger in the Bat-Yam branch, managing a major part of the established cooperation between the banks on all factors, till the migration has successfully completed.

● Was responsible for successfully managing a team of eight bankers. Providing professional financing services, and meeting annual revenue goals.● Mentored the Bankers and emphasized professional development.

Right-hand to the bank's Operations Manager, as well held full operational responsibility of the bank's Call Center. Managed, monitored, and analyzed various customer service KPI's; waiting times, caller activity, and work patterns, while successfully troubleshooting customer cases.● As part of this role, I had the opportunity to manage various operational processes:● Implementation of phone banking KPIs and adapting them to the bank's needs and special activities.● Moving the center to a new physical location, while synchronizing all elements involved in the process - Computing, Communications, Logistics, etc.

Project Manager in a mid-sized Office Furniture franchise that supplies solutions and assembly for companies such as government ministries, communications companies, and leading insurance companies in Israel.

Responsible for 4 motorized patrol teams, from briefing phase, tasking, and real-time problem-solving. Role required close work with Israeli Police.

Project Manager

Bachelor Of Arts - Ba