• Engage with stakeholders to comprehend business needs and challenges.• Monitor system operations and resolve issues to support business processes and end-users.• Develop epics, user stories, and acceptance criteria to guide software development.Work closely with the Product Owner to establish Sprint goals, communicate these objectives clearly to the Development team, and consistently engage in interactions to ensure the successful achievement of these goals.• Contribute to project management efforts through Agile or Scrum methodologies, prioritizing tasks and tracking timelines.• Participate in Scrum events, including Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective• Collaborate with the testing team to contribute to the development of the UAT test plan which includes defining test scenarios, test cases, and acceptance criteria based on the gathered requirements.• Define and deliver customer needs while maintaining documentation in accordance with SDLC standards.• Coordinating with multiple teams leads to understand and map process flows As-Is (Current) and To-Be (Future) using MS Visio.• Develop comprehensive test plans, test cases, and conduct system testing for CRM enhancements, Collaborate with QA teams to ensure the quality and reliability of the CRM software

• Assisted in gathering and documenting business requirements from stakeholders through interview, workshops, and documentation analysis.• Supported senior analysts in analyzing data to identify trends, patterns and insights that can inform decision making• Collaborated with cross-functional teams to assist in translating business requirement into functional specifications.• Worked with business stakeholders and Development teams to support project delivery• Gathered Business Requirements Document (BRD), Functional Requirements Document (FRD) and Wireframes• Conducted reports, dashboards, and visualizations to communicate findings and recommendations to stakeholder • Joined effort with Product Owner to create epics and broke it down into clear and concise user stories and acceptance criteria• Performed various types of testing including Regression Testing, Smoke Testing, End-to End Testing and Functional Testing