• Greet and assist patrons with questions related to state attractions and road conditions• Revise website by researching current attractions, correcting errors, and promoting West Virginia tourism

• Created designs, concepts, and sample layouts, based on knowledge of layout and aesthetic design concepts • Communicated with clients to determine layout design and ensure customer satisfaction

• Communicated with customers via phone and email to manage accounts and provide service information • Resolved customer concerns regarding services provided or requested to ensure satisfaction

• Evaluated leads and developed news stories for publication, describing the background and details of events• Researched story background to provide complete and accurate information• Arranged interviews with people who could provide first-hand perspective about a story

- I ensure the content from the print publication accurately makes its way online and that the resulting website presents its content in a clear and accessible way.- I also participate in producing our wide range of news coverage, and I have had articles published in every issue of the paper since January 2017.- Other responsibilities: writing and copyediting news articles, page editing and layout.

As a "Billing Ninja," I worked remotely using WHMCS to manage customer billing operations and interacted via instant messaging to coordinate with coworkers and management for daily assignments.- Daily responsibilities involved activating new hosting orders and unique add-ons, as well as using fraud checking techniques to verify flagged orders.- I balanced multiple hosting brands' support duties at once and interacted with customers of those separate brands through a combination of phone, live chat, and email support tickets.

I started with ASO as a "Live Support Ninja," which involved working directly with customers and technical staff to resolve technical issues.- I balanced multiple hosting brands' support duties at once and interacted with customers of those separate brands through a combination of phone, live chat, and email support tickets.- I eventually moved from this role into a position in the Billing department.

At Garnet & Gold, I worked with a small team operating the mail-order merchandising division of the company, which is a locally-owned and licensed business specializing in Florida State University merchandise.- My role involved a few individual tasks, including capturing and editing product images for the online store, as well as designing various graphics and advertisement media for marketing purposes- I also had a hand directly in the mail-order process where I assisted in processing, packing, and shipping customer orders.