• Quota Attainment 2023: 106%• Manage a book of 200 accounts with a focus on account retention and growth.• Partner with internal stakeholders to align account activities with customers’ business strategy.• Demonstrate the value of ZoomInfo by showing how customers are achieving ROI.• Craft accurate forecast and pipeline in Salesforce.

• Percent to Quota in 2022: 185%• Responsible for outreach to decision makers via phone and email about emerging products to drive revenue for the organization.• Document interactions with prospects in Salesforce and communicate with Account Executives about upcoming opportunities.• Follow the established ZoomInfo sales process to manage a high-activity pipeline of leads.

• Communicated progress to internal stakeholders while making recommendations to ensure timely and on budget delivery.• Built deep relationships with prospective clients to understand their specific needs.• Collaborated closely with marketing, operations and product to effectively iterate business solutions.• Drove growth, profits, and revenue through a client focused approach.

• Worked cross-functionally with internal teams to address customer inquiries, resolve support tickets, and troubleshoot problems.• Provided customer consultation on multiple channels, including tickets, emails and live-chat.• Investigated technical issues and communicated solutions to customers as it related to balance discrepancies and APIs.• Partnered with Engineering to resolve customer issues related to cryptocurrency transactions.

• Monitored students in a variety of settings for the purpose of enforcing school rules in a safe, respectful and positive multicultural learning environment.• Created a positive relationship with each participant and fostered positive connections between participants.• Planned and implemented successful educational, recreation, youth leadership, and arts activities with school-aged children.• Contributed to all aspects of staff development, including supervision, team meetings, pre-service training and additional training.

• Assisted person with disabilities learn and perform their work duties, while providing support and accommodation when necessary.• Worked to improve interpersonal skills necessary both in and out of the workplace.

• Executed instructional activities with a student or group of students following teacher direction and demonstration. • Monitored and guided students to pay attention, participate in activities, and complete assigned tasks.

• Assisted in scheduling doctor appointments, arranged transportation and administered medication. • Provided emotional support and encouragement to perform tasks and increase quality of life.