● Planning and strategically prioritizing technology requirements as part of Latam's F & Id portfolio, in accordance with Scrum and SAFe methodologies.● Guaranteeing the improvement of the quality of the product maximizing the delivery of value.● Implementation of Initiatives and Portfolio Improvements aligned with the regional strategy.

Management of the Scrum process in multidisciplinary teamsCarry out mentoring, training, coaching and facilitation of agile methodologies.Technological Initiatives Department.

● Carried out the management of the migration process of credit card bills from Citibank to Scotiabank Colpatria in Networks and Franchises, working with the Bank's teams, as well as those of Visa, Mastercard, Redeban, Credibanco and Servibanca, achieving its successful implementation and guaranteeing the correct functioning of the migrated cards (approximately 500,000).● Identifying, analyzing, planning and executing strategic transformation projects, supporting operational efficiencies through the use of technological, operational and human resources of companies and their products.● Responsible for developing and maintaining both the techniques and skills required to properly define the elements of the product portfolio.● Led and guided the IT Silo team in the adoption of agile frameworks.

● Liason between the GCB business areas and the VP of Operations and Technology, working with users throughout the development process, from the generation of the request for new projects, validating the functional specifications and managing the prioritized solutions until its implementation.● In charge of coordinating the assigned IT transformation projects, through the planning, execution, control, monitoring and closing stages, following the strategies and guidelines established by the IT Directorate.● Manager for Colombia on local and regional credit card processes and projects (LATAM); Citibank (ScotiaColpatria) representative before Credibanco, RBM, Visa and MasterCard working together with the staff, and assisting with the implementation of projects.● Responsible for end to end management of “Fast Track” technology projects for Consumer Banking. Automation of processes for consumer areas.● T.I leader in the process of conversion / transformation of a credit card product, from Citibank's technological environment to ScotiabankColpatria; data migration.

Provide leadership to other team members by providing individual feedback to staff and management, perform training and hold one on one coaching sessions. Act as Team coordinator and a back-up for the Section Manager.Manage the Client Operation Specialist team and support overall monitoring of the Investigations team while ensuring clients are satisfied with Citi products and services. Act as an escalation point for business unit’s clients and cross functional partners.

• Prioritize and coordinate daily workflow to ensure operating efficiencies are achieved, productivity levels are met and metrics reflect quality delivery• Provide training, coaching, and direction to other team members• Trend and analyze opportunities for client experience optimization, process efficiencies and risk mitigation• Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures• Drive change across functions/regions to improve the client experience• Provide superior service and timely resolution for complex issues• Interface with cross functional partners to deliver an excellent client experience• Act as liaison for key internal and external business contacts on asset conversions, system entitlements• Lead member on client conference calls and service reviews• Train others and provide feedback to ensure 100% cross training for all staff• Perform reviews and productivity from the Staff daily• Perform regulatory audit and control assessments• Produce reports for internal and/or external distribution• Participate in short and long-term projects as well as testing of new features/functions

Work across multiple functional projects to understand data usage and implications for data migration.Assist in designing, planning and managing the data migration process.Work with subject matter experts and project team to identify, define, collate, document and communicate the data migration requirements.Prepare data migration plans including migration risk, milestones, quality and business sign-off details.Manage assigned risks and monitor potential impacts as part of the data migration plan.Develop best practice, processes, and standards for effectively carrying out data migration activities.Perform source system data analysis in order to manage source to target data mapping.Perform migration and testing of static data and transaction data from one core system to another.Perform data migration audit, reconciliation and exception reporting.Manage cross-program data assurance for physical data items in source and target systems.

Planning, organizing, and controlling the operation of the Systems Area.Determining rules and procedures for the use of HW and SW.Propose, develop and implement new necessary systems in the Institution.Supervise and review the development of organizational projects, methods and procedures, structural, functional and hierarchical level organization charts.Making flowcharts of processes, rules and procedures of Systems.Coordinated and supervised the development of manuals, instructions and forms for HW and SW.Keep up-to-date backup copies and Information Security in the Institution.Created periodic updates on the activities carried out.Supervised the work of the staff in charge.

Translation of technological documents, papers, and international articles. Coordination of software tests. Promote the development of information technology and/or communication projects. Evaluate the detailed requirements of the project, restrictions, and assumptions with the interested parties; develop timelines, present project plans to key stakeholders. Communicate project status to those interested.