Yosef Amar Email & Phone Number

Petaẖ Tiqwa, Central, Israel

As part of my role as Back Office Manager:• Management of a Back office team that includes division of labor, production of reports and meeting goals.• As part of the Tier 2 team - assistance in providing the necessary knowledge and technical support in real time to Tier 1 which has about 35 representatives.• Establishment of a training system and creation of databases in the various business lines while working with the system managers.• Investigate cases in a managerial position that require internal or out-of-center escalation and the settlement of representatives.• Training of new representatives for the center's positions from their entry until they start the job.

Petaẖ Tiqwa, Central, Israel

As part of my previous roles as a Help Desk supporter:• Management and maintenance of users of enterprise internal systems in addition to Active Directory and Exchange server systems.• Support for internal and external enterprise systems, including Microsoft and Office systems.• Providing technical and applicative service to all of the center business level.• Support for network failures, remote work, end equipment and more.• Handling authoritative problems for the organization's systems and their installation.

Rosh Ha‘Ayin, Central, Israel

• Providing service and initial support to server farm customers.• Booting customers' equipment on the Data Center.• Establishment of new sites.• IIS server management.

Haifa, Israel

• Providing technical support and troubleshooting, in real time to strategic customers (with fiber connectivity).• Providing diverse communication services such as: PRI, VIDEO, etc.• High-speed Internet support of the IP, SDH infrastructures.• Support for Cisco / Fortinet Communication / Transmission Equipment.