Yosef Amar Email & Phone Number

Petaẖ Tiqwa, Central, Israel

• As part of my role as Back Office Manager:
• Management of a Back office team that includes division of labor, production of reports and meeting goals.
• As part of the Tier 2 team - assistance in providing the necessary knowledge and technical support in real time to Tier 1 which has about 35 representatives.
• Establishment of a training system and creation of databases in the various business lines while working with the system managers.
• Investigate cases in a managerial position that require internal or out-of-center escalation and the settlement of representatives.
• Training of new representatives for the center's positions from their entry until they start the job.

Petaẖ Tiqwa, Central, Israel

• As part of my previous roles as a Help Desk supporter:
• Management and maintenance of users of enterprise internal systems in addition to Active Directory and Exchange server systems.
• Support for internal and external enterprise systems, including Microsoft and Office systems.
• Providing technical and applicative service to all of the center business level.
• Support for network failures, remote work, end equipment and more.
• Handling authoritative problems for the organization's systems and their installation.

Rosh Ha‘Ayin, Central, Israel

• Providing service and initial support to server farm customers.
• Booting customers' equipment on the Data Center.
• Establishment of new sites.
• IIS server management.

Haifa, Israel

• Providing technical support and troubleshooting, in real time to strategic customers (with fiber connectivity).
• Providing diverse communication services such as: PRI, VIDEO, etc.
• High-speed Internet support of the IP, SDH infrastructures.
• Support for Cisco / Fortinet Communication / Transmission Equipment.