Branch Manager
Addis Ababa, Ethiopia
Branch Manager @ Assefa Tsegaye BranchResults-driven professional with a proven track record in overseeing day-to-day activities within retail banking. Adept at mobilizing deposits, processing credit and trade service requests, and ensuring compliance with policies and directives. Strategic planner and coordinator, focused on enhancing branch competitiveness and driving sales growth through innovative marketing initiatives. Experienced in budgeting, reporting, and consolidating recommendations. Expert in customer service excellence and operational efficiency. Skilled in setting team objectives, evaluating performance, and fostering alignment. Actively engaged in community outreach and building relationships with the business community to promote banking services.Oversaw the day-to-day activities, including deposit mobilization, processing of credit, trade service requests, and other retail banking services, to ensure that the activities were performed in line with the bank's policies and procedures and NBE directives.Planned, managed, and coordinated the overall branch banking activities, working towards enhancing the branch's competitive position.Increased the branch's sales by developing and implementing a new marketing plan.Prepared, consolidated, recommend and submitted annual budget, work plan and activity and progress reports.Led the customer service initiatives and guided branch operational excellence.Set team objectives, goals, performance standards, and evaluated performance, facilitating team alignment and goal cascading.Performed appropriate risk identification, measurement, and management activities in relation to branch banking operations at the branch.Delivered training, coaching, and facilitation to ensure proper implementation of banking procedures. Took corrective and administrative action to maintain operational efficiency.
