-Responsible to ensure that we have smooth successful customer deployments while developing and strengthening client relationships. As well as user experience to develop and mature internal delivery processes to better service our customers.-Develop and maintain successful and strong client and partner relationships through successful project delivery and delivery excellence.-Adapt existing and develop new project plans, processes and communication standards for the operations teams.

-Support all hardware related to the network infrastructure for IBM and several other clients who host their own infrastructure within IBM facilities.-Assist local and remote teams in a 24X7 environment to fix and maintain the server and network infrastructure of several major companies including IBM, Manulife Financial, Sunlife, Bell Canada, De Jardin Insurance, and others.-Customer and technical support. Assisting existing customers with problems and issues. Technical, configuration… Show more -Support all hardware related to the network infrastructure for IBM and several other clients who host their own infrastructure within IBM facilities.-Assist local and remote teams in a 24X7 environment to fix and maintain the server and network infrastructure of several major companies including IBM, Manulife Financial, Sunlife, Bell Canada, De Jardin Insurance, and others.-Customer and technical support. Assisting existing customers with problems and issues. Technical, configuration and troubleshooting in general. Show less

- Design and support of the installations of Physical and Logical Access Controls using Biometric Readers (Finger Print and 3D Face Readers).- Analyze and solve product or system-related problems in regards to installation, configuration, operation, service and/or troubleshooting.- Educate and train both internal and external customers on applicationfunctionality and usage.- Periodically perform alpha/beta testing of upcoming product releases for quality… Show more - Design and support of the installations of Physical and Logical Access Controls using Biometric Readers (Finger Print and 3D Face Readers).- Analyze and solve product or system-related problems in regards to installation, configuration, operation, service and/or troubleshooting.- Educate and train both internal and external customers on applicationfunctionality and usage.- Periodically perform alpha/beta testing of upcoming product releases for quality assurance.- Diagnose, document and resolve customer issues in a professional and timely manner ensuring minimum disruption to the customer. - Managing Customer Support FTP Server.- Log incidents into Sales Force, BT8 and TestTrak database. Show less

- Design, install, troubleshoot and administer wide and local area networks for Super Rate hotel- Set up, configure and manage Windows XP and 2003 Server including Active Directory setup and maintenance with file sharing, replications, trusts, system policies and security procedures- Implement appropriate security policies for the company network- Perform system backups on internal network servers; implement and maintain the backup procedures - Resolve communication issues for… Show more - Design, install, troubleshoot and administer wide and local area networks for Super Rate hotel- Set up, configure and manage Windows XP and 2003 Server including Active Directory setup and maintenance with file sharing, replications, trusts, system policies and security procedures- Implement appropriate security policies for the company network- Perform system backups on internal network servers; implement and maintain the backup procedures - Resolve communication issues for telephone and computer networks Show less

- Install, maintain, troubleshoot and administer the use of local area networks (LANs),Wide area networks (WANs), mainframe networks and computer workstations.- Install, remove, maintain and repair telephone lines including DSL lines, telecommunication equipment and telephone networks.- Determine the nature, cause and location of service trouble and repair the problem.