Yoselin Silva Email and Phone Number
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A dynamic and motivated Systems Engineer boasting a decade of Project Management expertise, adept at navigating the project development life cycle and mitigating risk in IT strategies. Complemented by a three-year background in Sales (products and services), business development, and Customer Support. Keen on continuous learning and dedicated to achieving excellence in customer success and technology.I have operated my own business successfully for five years. It was a catering service where I applied my project management skills and gained experience as a manager. I considered all the security aspects and compliance with food authority regulations.Passionate about technology, learning, and helping people achieve their goals._________________________________________________________________________Knowledge 📌Coaching📌ITIL 4 Foundation in Service Management📌Knowledge of the PMI methodology for project management📌Banking systems📌Agile📌Business Analyst_________________________________________________________________________Technical Skills📌Problem Management📌Supplier Management 📌Project Risk Management 📌Incident resolution📌Understanding of full software lifecycle📌Programming_________________________________________________________________________Core Skills:📌Self Motivated📌Strong planning, organization, and multi-tasking skills📌Leadership📌Easy to build relationships📌Analytical and problem-solving skills_________________________________________________________________________My nontechnical passions are hiking, dancing, and meeting incredible people. I am sure you are one, so message me if you are interested in knowing more about me 😀
Dell Technologies
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Technical Support EngineerDell Technologies Jul 2021 - PresentDublin, County Dublin, Ireland• Providing Systems Management technical support for Hyper-Converged Infrastructure solutions, i.e., Open Manage Enterprise, Secure Connect Gateway, and PowerEdge servers.• Managing resolution of complex cases by phone, remote sessions, and email and working closely with the customer until complete resolution.• Documenting relevant information, ensuring the customer is informed in a timely manner regarding the overall progress of their issue.• Resolving customer issues, working closely with the Engineering, and other multi-functional tech teams from enterprise customers.• Providing qualified information to Engineering to improve product quality and reliability.• Negotiating with customers quality closures when the solution will be provided in future releases so the Team can maintain high KPIs due to finishing cases quickly. • Troubleshooting data-center managing solutions that require expert-level knowledge of Dell Technologies products. • Collaborating with diverse teams to reach common goals of providing the best experience for the customers. • Preparing action plans for customers and other engineers to solve complex cases. -
Content ManagerTendencianet Dec 2019 - May 2020Spain• Performance analysis of websites• Site optimization reports• Reviewing and testing functionality/ content for new release of websites and bespoke systems• Creating content• Identifying opportunities at the websites for updates, new design, improvements, so on, to generate more business for the company
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Owner – General ManagerAl Punto Dec 2014 - Mar 2020Dublin, Ireland• Supervised and took care of all business operations aspects (suppliers, hiring and training staff, budgeting, sales, Marketing, business development, managing issues, quality control).• Managed across diverse teams and stakeholders, executing meetings and preparing presentations to discuss new services.• Assured compliance with food authority regulations and updated controls and records daily.• Onboarded, created, and maintained project plans for services involving large groups of clients.• Supervised and mentored the staff to improve performance.
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Project Management ProfessionAl Punto Dec 2014 - Mar 2020Dublin, County Dublin, Ireland
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It Project ConsultantBank Activo Apr 2011 - Mar 2012Bank Activo Banco Universal, C.A• Generated implementation plans for projects with the teams and monitored their compliance.• Assisted Senior Project Managers with daily duties (mail, scheduling of Project related tasks).• Ensured all stakeholders were entirely informed of the project updates.• Supported the project leaders in writing project documentation and reports.• Organised and attended regular follow-up meetings to track scope, milestones, and deliverables.• Worked within multiple teams across the bank to execute project deliverables. -
It Project ManagerSoluciones Swsnet, C.A. Nov 2006 - Apr 2011Http://Www.Swsnet.Com.Ve/A Venezuelan company based in Caracas, specializing in web solutions. +20 years and +100 active clientsI started as an IT project Coordinator, and ten months later, I got the role of Project Manager.• Ensured service delivery kept a high-quality standard and met the business requirements.• Participated in the initial analysis of the project, understanding the customer requirements, and translating it into a technical procedure for the programmers (input- process- output).• Prepared management reports, service proposals, consulting activities, and assignment of tasks.• Set KPIs to evaluate the success of the projects.• Responsibility as a Product Owner for a wide portfolio, coordinating software development.• Ensured that all projects are delivered on time, within the scope and budget.• Lead the programming and design teams to develop bespoke innovative solutions for the customers.• Managed, delivered, and executed projects throughout the whole project management lifecycle.
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It Systems AuditorMarambio Gonzalez & Asoc. Jun 2008 - Oct 2008Http://Www.Mg.Com.Ve/Identification of risks in the IT system, use of standards in data security practices, management of the ACL (Audit Control Language) auditing tool, review and verification of data integrity mantenancing database and financial applications, error detection, reports drafting, reports a discussion with high management staff, efficiency analysis of the IT, analysis of verification and exposure of weaknesses.
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College Coach & Developer C++ Unexpo Oct 2004 - Aug 2007VenezuelaTeaching in Programing C++, designer test for the students, teaching about algorithms, teaching about Structured Systems Analysis and Design Method, Development projects for the university.
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Sales Executive & Customer Service Swsnet Consultores, C.A. Jul 2003 - Aug 2004VenezuelaSetting meetings for business development with potential clients. Developing proposals with a clear understanding of the clients needs and projects. Offering to the clients the opportunity of having a new website to fulfill their company’s needs. Preparing and getting involved from A to Z in all of the aspects and details for developing the website/system and setting a successful sale. Managing the helpdesk to attend our customers via online.
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It Helpdesk Support Agent Netwise, C.A. Feb 2001 - May 2003VenezuelaSupporting customers via telephone, email or tickets. Solving regular IT issues which used to involve Software and CRM usage, network issues or simple IT questions.
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Junior It Analyst El Universal, C.A Jul 1999 - Oct 2000VenezuelaAttending to the personnel of the company in the human resources department, Organization and gathering of information, Entering information on workers to the administrative system, management of employed documents related to the IVSS (Venezuelan Institute of Social Insurance)
Yoselin Silva Skills
Yoselin Silva Education Details
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Itjo "Instituto Tecnico Jesus Obrero"It
Frequently Asked Questions about Yoselin Silva
What company does Yoselin Silva work for?
Yoselin Silva works for Dell Technologies
What is Yoselin Silva's role at the current company?
Yoselin Silva's current role is Project and Relationship Management professional | ITIL certified | Enthusiastic about technology, learning, and helping people achieve their goals..
What is Yoselin Silva's email address?
Yoselin Silva's email address is ey****@****ahoo.es
What schools did Yoselin Silva attend?
Yoselin Silva attended Itjo "instituto Tecnico Jesus Obrero", Universidad Nacional Experimental Politécnica 'antonio José De Sucre'.
What are some of Yoselin Silva's interests?
Yoselin Silva has interest in Social Services, Children, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Yoselin Silva known for?
Yoselin Silva has skills like Project Management, Mysql, Software Development, Microsoft Sql Server, Javascript, Systems Engineering, Xml, C#, Web Services, Visual Basic, Ability For Negotiation, Unix.
Who are Yoselin Silva's colleagues?
Yoselin Silva's colleagues are Gary Cunningham, Swati Jain, Ferozkhan Sathar, Shobna Persaud, Sangeetha Nagaraj, Graciela Carolina, Anthony Jenkins.
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