- Servicing agents to ensure smooth and uninterrupted workflows- Setting up new systems and managing users across the entire company, including on laptops, desktops, tablets, phones- Ensuring best practices are implemented and enforced through technology.- Creating and maintaining streamlined processes for companies technology services such as computers and phone systems

● Support Sales Director with team meetings, and internal processes as directed.● Coach advocates and conduct real-time call monitoring to ensure quality assurance standards are met.● Continually provides motivation to Client Advocates through consistent individual engagement or other appropriate means deemed supportive by Sales Leadership.● Tracking and troubleshooting system and technical issues in conjunction with a cross-functional team. ● Work with Sales Leadership to help ensure that established goals and quotas for the department are reached and work with the entire department to achieve quotas.● Works with QA and conducts real-time phone monitoring and coaching to Client Advocates in order to maintain required service levels, provides immediate feedback to enhance call quality, and increase productivity levels.● Provide innovative and constructive feedback to Sales Leadership to continue to better the department that impacts the client experience.

● Support Sales Director with team meetings, and internal processes as directed.● Coach advocates and conduct real-time call monitoring to ensure quality assurance standards are met.● Continually provides motivation to Client Advocates through consistent individual engagement or other appropriate means deemed supportive by Sales Leadership.● Tracking and troubleshooting system and technical issues in conjunction with a cross-functional team. ● Work with Sales Leadership to help ensure that established goals and quotas for the department are reached and work with the entire department to achieve quotas.

- Case Intake -facilitates credit consultations for prospective clients- Assists prospects with credit education and repair- Maintain compliance with various regulations associated with the credit repair service

- Categorize and track costs by category and property- Recruit and interview contractors and professionals for work relating to properties- Act as liaison between the company and all outside contractors/vendors to schedulework and obtain payment

- Handled and scanned vintage books and magazines- Adapted older software for use on newer computers that would not support it- Edited and processed images for creation of PDF books