Joshua Heath Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

• Provided customer support through online platforms, developing transferable communication skills for patient-facing roles.• Analysed sales data and optimized inventory systems, showcasing precision in operational tasks.• Coordinated events and maintained social media presence, skills applicable in clinic promotion.

Melbourne, Victoria, Australia

• Supervised a team of six managing 500+ claims, ensuring smooth administrative operations.• Designed and implemented training guides to enhance team efficiency, skills relevant for educating clinic staff.• Resolved complex complaints within tight timelines, showcasing problem-solving abilities essential for patient care.

Brisbane, Queensland, Australia

• Led a team of 15+, managing rosters and maintaining operational excellence.• Delivered personalized customer service, building trust and rapport.• Compiled detailed performance reports using Excel, and implemented new strategies to achieve KPI’s

Brisbane, Queensland, Australia

• Managed 40+ phone calls daily with a high satisfaction rate, honing client support and communication.• Responded to 30+ email inquiries per day, meeting strict response timelines.

Queensland, Australia

• Provided a tailored shopping experience for every customer, refining skills in client consultations.• Managed stock levels and performed daily administrative tasks, transferable to clinic operations.• Developed extensive product knowledge, showcasing a quick aptitude for specialized information.

Queensland, Australia

• Oversaw daily operations in a fast-paced retail environment. • Assisted payroll and managed financial operations with precision.

Queensland, Australia

Led a team of 8 to complete daily operations in coordination.Developed and trained team members in customer service excellence and food safety.Completed daily financial operations and bank reconciliation.