As the DEIB Chair for the local chapter of Detroit, it is my responsibility to find ways to engage with members (old and new), ensure material offered covers all people, and find ways to include members in community and business events.

The chair position is designed to help develop agents, source education, create meetings, and implement new ideas that further the overall goal of the organization and the people they serve.

Promote products and services offered by Commonwealth Care Alliance (CCA) to Brokers and Agents in Michigan. Highlighting the benefits of the Medicare products offered by CCA and how the company works within its communities. Help grow the market footprint of the organization in Michigan.

As a Group Market Sales Manager for Government Plans in Michigan, the focus is to work with agents, agencies, and the communities on educating them on Medicare and Medicaid options, and what is available to them in the Market Portfolio.

Regional Manager of MIchigan for Advocate Health Advisors LLC, a growing National Field Marketing Organization (FMO) focusing on Medicare and specializing in Veteran's Benefits and Special Needs Programs. Works with agents and agencies to understand Medicare, train to sell Medicare related products, and grow their business in the Medicare space.•Recruit, train, and support agents and agencies within the Michigan market on the intricacies of Medicare and Medicaid plans and programs. Responsible for ensuring agents and agencies understand and operate within compliance of state and federal guidelines.•Analyze KPIs to determine and understand areas of opportunities within the market to increase agents and agencies book of business, retain current clients, and target marketable areas based upon sourced data. •Build, develop and broker relationships with key strategic partners within the community creating opportunities for agents, agencies, carriers, and providers.•Analyze market data; understand and interpret carrier penetration within the market, and population data to help grow enrolled populations.•Collaborate and create plans with carrier and provider to improve and increase performance and ensure increased patient longevity.•Develop effective and attainable marketing plans by leveraging data analytics for agents and agencies.•Train agents and agencies on effective sales techniques; utilizing a need to solution strategy and a cost to benefit analysis.

•Develop sales plans and implementation strategies to increase profit and provide quality service to customers.•Grew and cultivated relationships, expanding business’ book of business.•Consulted, informed, and educated clients with a needs analysis identifying products to work within their budget and meet needs •Identified key stakeholders and partners and strategically expanded business market growth within the area

•Oversaw a team of 6 staff over 3 locations through training and development, overall operations strategies, and sales goals. •Improved sales training and increased sales by 13%; increased customer retention by 7% by use of KPI’s and strategic sales techniques.•Updated and aligned operations of agency to meet dealership needs without negatively impacting departments performance.•Decreased loss ratio by 10% and improved compliance score by 12%.•Audit and assess book of business to identify cross sale opportunities to better service customers.•Develop sales plans and implementation strategies to increase profit and provide quality service to customers.

•Identify and develop sales opportunities within the market area to provide clients with Medicare, ACA Plans, Ancillary Products, Life Insurance, and/or Disability.•Utilize a consultative sales approach focusing on the needs and solution to assist clients.•Consult and educate clients on their options for protection and what insurance terms mean to ensure they completely understand the inner workings of their health plan.•Develop long term relationships with clients to build retention by providing excellent customer service.•Operate within compliance and regulatory laws by the carrier, state, and federal entities.•Maintained a client retention rate of 92%+ and closing percentage of 95%.•Developed marketing plan and sales goals for individual growth.

Modern Dancer who specializes in unique lifts, improv, contact improv, and puppeteering.

- Educated customers on healthy living and eating - Developed and customized meal plans to fit customer's needs - Maintained 100% customer retention

•Identify and develop sales opportunities within the market area to provide clients with Medicare, ACA Plans, Ancillary Products, Life Insurance, and/or Disability.•Utilize a consultative sales approach focusing on the needs and solution to assist clients.•Consult and educate clients on their options for protection and what insurance terms mean to ensure they completely understand the inner workings of their health plan.•Develop long term relationships with clients to build retention by providing excellent customer service.•Operate within compliance and regulatory laws by the carrier, state, and federal entities.•Maintained a client retention rate of 92%+ and closing percentage of 95%.•Developed marketing plan and sales goals for individual growth.•Managed client relations using company owned CRM.

•Hired, trained, and supervised employees to meet company standards by leveraging marketing data and KPI’s. Trained employees on customer service, sales, and using the company CRM.•Oversaw the daily operations of 3 locations covering Western Massachusetts and Northwestern Connecticut, and a team of 12. •Exceeded company standards of 30% sales each month and increased customer service score to 90% month over month.•Managed and developed the logistics for a fleet of inventory to meet business needs.•Developed and implemented marketing plans to increase revenue and fleet growth utilizing KPI metrics.•Managed and reduced account receivables and account payable.•Developed and met budget spending for fiscal year.•Helped loss prevention develop inspection of vehicles with customers to reduce missed damage, resulting in lowering company damaged vehicles.•Member of the Ethics Committee and Diversity Committee.

-Taught an Open Level Modern Dance Class which incorporated the fundamentals of Modern Dance while also providing some advanced movement to challenge the students.

Worked with adults and children with mental and physical disabilities. Was a lead counselor for the summer camp for the children, and throughout the year worked with adults on motor skills and behavioral health management.