Yoshio Hernandez Email & Phone Number

Redwood City, California, United States

• Supervised 15 staff members and all first floor operations: call center, optometry department, medical records, and laboratory• Produced weekly reports pertaining to patient attendance rates, provider availability, new patient outreach, call center productivity, cash reports• Managed patient experience; fielded complaints and develops plan to resolve reported issues• Conducted interviews and managed hiring process for open roles in first floor departments (medical records, front desk and call center staff)• Created and facilitated training for new standards of work/procedures

San Mateo, California, United States

•Provides outreach calls to patients, primarily Spanish-speaking, pertaining to Integrated Behavioral Health•Keeps patient records up to date regarding: referrals, telephone encounters, outreach letters, groups, and classes•Tracks patient appointment metrics for Integrated Behavioral Health team•Interprets patient medical documents, medical presentations, and outreach flyers

San Mateo, California, United States

Following a career promotion, I served as an Operations Expert for Apple - Hillsdale. My responsibilities included:• Supervising daily operations of inventory team (8 part-time and 2 full-time employees) in partnership with upper management• Partnering with business, sales, and repair teams to ensure accuracy throughout store• Providing Spanish and Mandarin translations for customers and Apple Store Guests• Operating phone; providing translations when applicable• Ensuring 100% accuracy of shipment

San Mateo, Ca

As an Operations Specialist at Apple Hillsdale, my responsibilities included: • Inventory management and organization• Providing Spanish and Mandarin translations for Apple Store guests• Operating phone; providing translations when applicable• Scheduling appointments for Genius Bar and Today at Apple programs• Sending and receiving daily product shipments• Providing support for the sales floor

San Mateo, California, United States

In this Apple Career Experience, I was responsible for new hire onboarding, new product training, and ongoing employee development. I successfully trained 35 new hires, and lead 5 Apple Core interactive classroom trainings for the Silicon Valley Market. I also partnered with leadership teams and other store departments to organize and facilitate new hire orientation and goal development. Skills I honed in this role include:• Time management and scheduling• Presenting interactive materials • Demonstrating and teaching customer-service driven mission and values• Leading discussions regarding training materials and employee growth

San Mateo, California, United States

As a Community Outreach Specialist, I facilitated communication between school officials at Bayside STEM Academy and Spanish speaking families. My duties included:• Providing Spanish translations during student-teacher conferences and PTA meetings• Making Spanish language telephone calls on behalf of teachers and school site staff• Updating student and parent contact information in the school database• Translating flyers and documents for academic events• Registering students and families with the school district

San Mateo, Ca

•Translated and interpreted for non-English speaking students and parents• Assisted teacher in grading homework assignments• Monitored, assisted, and directed the work of students• administered and scored tests using the answer key and teacher instructions•Assisted teacher in preparation for and presentation of lessons to students

San Mateo, Ca

• Provided Spanish and Mandarin translations for customers and Apple Store guests• Interacted with customers to find proper solutions for their needs• Cleaned and restocked products • Coordinated interactions between staff and customers • Remained informed of all products available in order to be a resource for customers

Davis, Ca

As a Guest Services Assistant at UC Davis, I: • Provided tours of the UC Davis campus and campus housing to groups of 15-20 conference guests at a time• Hospitably checked guests in and out of rooms and conference systems using ONITY• Programmed and activated access cards for guest rooms; provided replacement access cards in a timely fashion in the event of a lockout• Recorded and updated information regarding active guests, the lengths of their stays, their accommodations, any special needs, and utilities• Transported tables, chairs, water, and other items for events using Conference Housing vehicles

Davis, Ca

Foster City, Ca