William Yoshizava Email & Phone Number

São Paulo, Brazil

São Paulo Area, Brazil

-Overseeing customer advocacy for F5 Networks enhanced services support clients.-Tracking metrics, managing cases, handling escalations, and conducting account review meetings.-Collaborating and interfacing with technical support, product management, engineering, and sales teams, including partnerships with multiple vendors and partners.-Prioritizing and ensuring customer loyalty and satisfaction.-Delivering presentations to customers, partners, and contributing to business development efforts.

São Paulo Area, Brazil

-Manager of the Project and Managed Services departments.-Led the departmental restructuring effort, merging the resources of the Project and Managed -Services teams to create a unified resource pool and introduce the positions of Technical Leader, Project Leader, and Service Delivery Manager.-Successfully improved Customer Satisfaction (CSAT) scores and managed crisis situations effectively.Engaged in customer-facing activities, including interactions with clients such as SESI/SENAI, Porto Seguro, Lojas Marisas, Riachuelo, Redecard, Mutivarejo (Grupo Pão de Açúcar), CRC, and Sodexo.

São Paulo Area, Brazil

Act as a customer advocate for Symantec's premier enterprise support program clients.Gain an in-depth understanding of the customer's environment and requirements to maximize product utilization and identify new sales opportunities.-Monitor and track Service Level Agreements (SLAs), manage cases, handle escalations, and conduct account review meetings.-Collaborate and communicate effectively with technical support, product management, engineering, and sales teams, including interactions with multiple vendors and partners.-Prioritize ensuring customer loyalty and satisfaction as a primary goal.-Prepare and deliver presentations to customers, partners, and for business development purposes.-An essential aspect of the role is to cultivate and strengthen customer relationships with Symantec, aiming to become a trusted advisor.

São Paulo Area, Brazil

- Responsible for trade deals in Brazil to end customers and channels;- Business Contacts and presentation of products in international trade shows;

Madrid Area, Spain

-Managing trade deals in Europe with a focus on end customers and channels.-Identifying and establishing new sales channels while ensuring the retention of existing ones within the European market.-Overseeing marketing efforts, including the creation of catalogs, press releases, and participation in trade shows.-Building and maintaining business contacts while presenting our products at international trade shows.

São Paulo Area, Brazil

-Providing pre-sales for clients in Brazil and Latin America, including prominent companies like Danone, Nestle, Bimbo, Cadbury Addams, Alphargathas, Monsanto, Bic Bank, Sadia, Friboi/Swift, among others.-Specializing in mobile solutions, such as sales force automation on smartphones, PDAs, BlackBerry devices, and cell phones. Additionally, conducting market research on mobile phones, PDAs, and smartphones, as well as implementing approval flows on BlackBerry and tailoring specific solutions for each client.-Delivering presentations about the company, its products, and projects to CEOs, directors, managers, and employees of our client organizations.-Engaging in research on emerging technologies.-Participating in the development of prototypes and conducting tests.-Taking responsibility for preparing technical proposals.-Responding to Requests for Proposals (RFPs) and Requests for Information (RFIs).

São Paulo Area, Brazil

-Collaborating through reports and meetings with Sony Technology Center in San Diego, USA.-Coordinating the Engineering Administration area, overseeing a team of 3 subordinates.-Leading the restructuring efforts of the Engineering Administration Team.-Managing the IT infrastructure and making strategic decisions regarding hardware and software technology.-Successfully overseeing the project, development, and deployment of the Intranet, utilizing languages such as PHP, ASP, HTML, and the MySQL database server across Windows 2000, Linux, and Solaris platforms.-Rebuilding and implementing new processes for the control and distribution of engineering documents through the Intranet.-Assuming responsibility for systems engineering systems, including CAD and IT infrastructure.-Successfully completing and gaining approval for Six Sigma projects aimed at improving document distribution through the Intranet and enhancing the process for controlling product changes.-Serving as the Coordinator for Quality under ISO 9000:2000 / 14000:2004 standards.-Acting as a Quality Auditor for ISO 9000:2000 / 14000:2004 standards.

Mba, Business Management For International Professionals

Master, Project Manangement

Mba, International Business Management

International module for the MBA for international executives from Getulio Vargas

Ba, Software Engineer

Técnico Eletrônica