Possess 26 years of experience in the field of employee training, and extensive experience in managing diagnostic processes and employee and manager placement (as a freelance). Specializes in managing cross-organizational training processes in large and medium-sized organizations, and in providing diverse training solutions.Mentors and consults managers at upper and middle levels of management. Has extensive experience in conducting training for sales and service teams.Specializes in Business Coaching in organizations from the Business, Health-Care and Service sectors.Professional experience in managing training processes: - Electra Consumer Products service - Training the management team while achieving significant improvement in organizational measurable results. In addition – establishing a Telemarketing department in the organization, including the recruitment, diagnosis and training of department employees.- Motorola chain stores - Establishment of the customer loyalty program (club) and improvement of service and sales outcomes throughout the chain.- Bezeq International – Implementing a training program for department managers and customer service managers and achieving a 20% improvement in the organization's outcomes.- Open University, School of Management 'Tafnit' – Teaching Management courses and certificate studies- Alut Association, Retorno Association, Manicare Center – Conducting training workshops, for both patients and the Management Team, including treatment processes.- Various additional training processes - Flying Cargo Company, Dorot Company, Wingate Institute and more.
Listed skills include Strategic Planning, Business Strategy, New Business Development, Sales Management, and 15 others.
