Youkai Y. Email & Phone Number

Canada

Toronto, Ontario, Canada

Ontario, Canada

•Checked the residence building including doors, fire extinguishers, lounges, and bathrooms while being on-call to ensure that a safe environment was maintained in the residence building.•Responded to phone calls from the residence desk and dealt with emergencies and violations of the Residence Community Living Standards (RCLS) by having restorative conversations with students to stop misconduct, requesting help from Assistant Residence Life Manager or Campus Community Police if necessary… Show more •Checked the residence building including doors, fire extinguishers, lounges, and bathrooms while being on-call to ensure that a safe environment was maintained in the residence building.•Responded to phone calls from the residence desk and dealt with emergencies and violations of the Residence Community Living Standards (RCLS) by having restorative conversations with students to stop misconduct, requesting help from Assistant Residence Life Manager or Campus Community Police if necessary, and documenting the situations using an online system called StarRez, which helped maintain a safe and healthy living environment and ensure that the Residence Community Living Standards were being upheld.•Had informal chats with students to check in and see how they were doing; shared first-hand experience and made proper referrals to on- and off-campus resources to support them in an effort to assist students with the transition into university•Held regular community meetings to address community issues, to encourage students to participate in upcoming residence-wide and campus-wide events, to foster community relationships by facilitating icebreaker activities, to provide students with academic and personal support by sharing the on-campus resources available, and to allow students to give feedback on their residence experiences and share what they were expecting of the community.•Planned and ran community-wide and residence-wide events that provide an opportunity for students to connect with each other in the community, by collecting ideas from students, discussing the initial plans with the manager or the community assistant, completing the Risk Management Form and Program Planning Worksheet after finalizing the plans, advertising the event by putting up posters and posting information on the community Facebook page. Show less

Bachelor Of Commerce - Bcom, Accounting

Activities and Societies: •Residence Assistant working for Student Housing Services •START International Volunteer •2019 Residence Life.

Postgraduate Degree, International/Global Studies

Courses taken include, but are not limited to, Customer Relationship Management, Supply Chain Management, International Trade Law, Digital.