Youmna Boustani Email and Phone Number
As a Go-to-Market Readiness Manager at Rogers Communications, I was responsible for ensuring operational readiness for launches of new products, pricing, features, and services. With 17 years of experience in managing functional operations and projects, I leveraged my skills in delivery, planning, coordination, collaboration and communication to align project and product designs to key strategies and objectives.I collaborated with cross-functional partners to define the scope of support, develop the support model and launch strategy, and implement the changes across operations. I also owned the relationship with portfolio partners and contributed to driving digital adoption strategies. Through my efforts, I improved the overall R4B digital adoption by 13% from 2020 to 2021, orchestrated projects within strict timeframes and budget constraints, and resolved conflicts and negotiated agreements between parties. I am passionate about delivering excellence, innovation, and value to customers and stakeholders.
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Change Management AdvisorMetro Inc. Jun 2024 - PresentTerrebone•Compléter l’analyse des parties prenantes et l’évaluation du changement pour des projets d’envergures.•Définir et implanter une stratégie de gestion de changement en support aux équipes affaires et à la direction.•Définir la stratégie de communication et de formation à adopter afin d’assurer la compréhension, l’adhésion et l’engagement des parties prenantes.•De concert avec le chef de projet, assister les membres de l’équipe dans la coordination des activités des ressources super-utilisateurs affectées aux projets. •Produire la documentation requise pour les présentations aux équipes d’affaires sur le volet gestion du changement.•Assister les membres de l’équipe afin d’établir une stratégie de support afin de maximiser l’adoption des nouvelles solutions. -
Manager, Go-To-Market Readiness - Microsoft ToolsRogers Communications Sep 2022 - Jul 2023Montreal, Quebec, Canada• Accountable for representing Operations in Go-to-Market forum/projects to ensure readiness for product-focused launches for new products, pricing, features and services• Manage project delivery, planning and activities across Operations to ensure objectives are met and projects are launched with excellence• Define scope of support & develop support model and launch strategy and coordinate implementation• Collaborate with key stakeholders and business partners to align project and product designs to key strategies• Own relationship with cross-functional partners & collaborate on launch strategy• Reactive response to mitigating impacts of marketing, product and service launches on customers, people, and tools• Deliver an optimal customer experience within Operations• Develop documentation and knowledge management content to support improvements or launches• Complete cost / benefit analysis and develop supporting business cases & establishing measures of success & results -
Portfolio Manager - Digital AdoptionRogers Communications Nov 2019 - Sep 2022Montreal, Canada Area• Identified plans and resources required to meet project goals and objectives.• Define and implement digital adoption strategies.• Own relationship with portfolio partners & collaborate to drive portfolio strategy.• Objective to improve digital adoption.• Complete cost/benefit analysis, develop supporting business cases and establish measures of success & results.• Improved overall R4B Digital Adoption by 13% from 2020 to 2021.• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.• Identified, reviewed and applied policies and procedures.• Maintained open communication by presenting regular updates on project status to stakeholders.
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Implementation LeadRogers Communications Sep 2018 - Nov 2019Montreal, Quebec, Canada• Closely collaborated with project members to identify and quickly address problems.• Maintained project schedules by managing timelines and making proactive adjustments.• Investigated and corrected or escalated project problems to meet deadline, reach Operations requirements or accommodate changes as part of product life-cycle.• Assessed Operational impacts and forecasts for all new & existing products, accounting for ROI, cost-benefit and other analysis.• Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings.• Lead cross functional initiatives by representing R4B Operations, implementing improvements or changes and delivering key change activities at Wall Walks or Campus.
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Senior AnalystRogers Communications Sep 2017 - Sep 2018Région De Montréal, Canada• Investigated and addressed system issues to enhance usability and improve functionality.• Managed customer relations by developing effective communications process.• Maintain understanding of Solution processes and procedures department.• Work and collaborate with Operations and Solution team to ensure engagement across organization.• Maintain knowledge within area of relevant business queues. (CBU - Fido - Chatr - R4B).• Optimize processes and procedures through premises of Lean Six Sigma (yellow belt).
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Change ManagerRogers Communications Dec 2015 - Jun 2016Région De Montréal, Canada• Manage and take lead on all operational updates• Detected workforce collaboration use cases and problems from employees and business partners through interviews, focus groups and surveys.• Accountable for management of centre specific implementation plans regarding all change initiatives supporting customer life cycle streams.• Complete pre-implementation, awareness, readiness and post implementation reviews for life cycle specific initiatives.• Support Change and Site management team for all operational updates including partnering with various internal partners.• Support team managers, CSC Unit and local senior management by implementing awareness activities at site level.• Support launch day activities, provide feedback and issues to project team in timely manner to ensure end-to-end resolution.
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Team ManagerRogers Communications Jun 2009 - Dec 2015Montreal, Quebec, Canada• Compiled data highlighting key metrics to report information, determine trends and identify methods for improving team results.• Accomplished multiple tasks within established timeframes.• Achieved or exceeded financial goals on regular basis.• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.• Managed team's performance & motivation by coaching on behaviors, training on required skills and delivered performance evaluation twice per year.• Trained and guided team members to maintain high productivity, performance and motivation.
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Guide TouristiqueImpact Tours Apr 2005 - Jun 2005Accompagner un groupe d’étudiant pour la durée du voyage (3 à 5 jours par semaine).Éduquer les adolescents sur l’histoire, la géographie, l’art et la culture de la ville en question de manière interactive.Mener le tour à travers des discussions, des visites et montrer les endroits les plus intéressants.Gérer le côté technique du tour entre les réservations d’hôtel, de restaurants, de musées et les chauffeurs d’autobus.Passer la fin de semaine à Toronto afin de prendre part aux rencontres de groupe.
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PolitiqueCollège Ahunstic Sep 2001 - May 2004
Youmna Boustani Education Details
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Diplôme -
Political Communication
Frequently Asked Questions about Youmna Boustani
What company does Youmna Boustani work for?
Youmna Boustani works for Metro Inc.
What is Youmna Boustani's role at the current company?
Youmna Boustani's current role is Project Management | Change Management | Collaboration.
What schools did Youmna Boustani attend?
Youmna Boustani attended Université De Montréal, Université De Montréal.
Who are Youmna Boustani's colleagues?
Youmna Boustani's colleagues are Nathalie Provost, Lissa Sow, Myriam Vezina, Michael Urso, Othmane El Mokhtari, Paola Braz, Jéoniard Molière.
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